IT Field Service Technician

4 weeks ago

Osborne Park, Australia Inghams Group Limited Full time

We’ve been proudly bringing joy to tables and smiles to faces with the delicious food we’ve been crafting for over 100 years. ​ A large part of our strong growth and success is because we’re always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together. ​ Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand’s first choice for poultry.

Your opportunity to join us at Osborne Park

As Field Service Technician you will play a key role in supporting our people at various sites across our WA business. You will be part of a team of passionate and down to down-to-earth IT professionals responsible for the investigation of end user computing hardware, software and application related issues and finding suitable resolutions with minimal disruption to the business.

This position will ideally be based at our largest site in Osborne Park with flexibility to travel to other sites as required. If you enjoy the diversity of working in different locations across a large business, we want to hear from you

Responsibilities include:

  • Provide support to all IT users by investigating and resolving computer hardware and software related issues, from level 1 through to level 3 at different sites as required
  • Support the site setup process for new hires
  • Provide computing support to users, responding to telephone calls, emails and general requests for technical support
  • Record, prioritise, and track service tickets within the Service Management System and document work effort against tickets
  • Manage the currency and validity of information and documentation to ensure team members can access and apply up-to-date solutions for known issues
  • Ensure timely attention to requests to meet SLAs in line with IT processes
  • Diagnose incidents/problems through discussions with users and peers
  • Identify and research documents and knowledge bases to resolves incidents
  • Make recommendations for system modifications to reduce issue reoccurrence
  • Work collaboratively with other IT teams (network services, systems management and/or applications development) to correctly identify and address problems, and restore service
  • Proactively and reactively engage with the internal stakeholders, employees and the wider IT team to identify opportunities and solutions that enhance the performance, security and functionality of Inghams’ IT Services.

We’re interested in people who can bring:

  • Similar experience having worked in a multisite environment
  • Experience as Deskside Support Engineer or equivalent IT Service/support Role
  • Experience in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers
  • Highly knowledgeable in the configuration and troubleshooting of standard business software such as Microsoft Office Suite
  • Highly knowledgeable on desktop, laptop, mobile devices and supported vendor products and services
  • Working knowledge of, and experience in, troubleshooting networking and connectivity in corporate environments
  • Ability to administer Windows Active Directory at the desktop level
  • Working knowledge of help desk ticketing system (e.g. Jira, ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM and TeamViewer
  • Working knowledge of imaging Windows, Management tools, and other productivity products in a networked environment
  • An understanding of ITIL
  • Sound IT experience, including AD, server configuration and virtualisation technologies
  • Diploma of Information Technology or a Bachelor of Information Technology or equivalent is desirable
  • Excellent interpersonal skills to support both technical and nontechnical personnel at all levels
  • Excellent verbal and written communication skills required

We’re looking for people who are curious, caring, courageous and committed to join us; people who want to contribute their best work every single day and continue delivering deliciously good food that’s…Always Good

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