Application Support Specialist

4 weeks ago

Sydney, Australia Nuvei Full time

So, who is Till Payments?

Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till’s belief is that payments and merchant acquiring should be technology-led, agile and flexible.

Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems. The payments game is evolving and Till are staying one step ahead, building world class technology paired with local service to support customers.

Till shared an exciting development in its journey and we’re delighted to confirm that we have been acquired by Canadian fintech powerhouse, Nuvei (Nasdaq, TSX: NVEI).

Both Till and Nuvei are united by a shared vision: to lead the way in payment technology with customer-first solutions that demystify the complexity around payments.

As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

No two days in a high growth scale up are the same, but these will be your key responsibilities:

· Provide application support for the Till Payments products and applications.

· Maintain the health of the applications by regular proactive monitoring and remediating any issues which impact application availability and/or performance

· Collaborate effectively with cross-functional teams.

· Configuration changes and deployment.

· Responsible for executing the incident management process including business communication, notification, and escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented.

· Responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers

· Develop and maintain an internal/external knowledge management database

· Identify process improvement opportunities through appropriate reporting and trend analysis.

Who are you, and what experience will you bring?

· Minimum 3 years in an application/production support role or equivalent preferably in payments industry.

· Operational experience in a 24/7 high availability, real-time payments processing environment

· Strong documentation and communication skills

· Strong analytical abilities, troubleshooting, and problem-solving skills

· Experience in using ITSM tools  ServiceNow, Jira Helpdesk

· Passionate for resolving customer Issues and maintaining the application availability.

· Release and deployment management.

· Incident, problem, and Change management using ITIL best practices.

Technical:

· Integration / API based Product Support skills.

· Understanding Cloud technologies and AWS Services such as RDS(PostgreSQL), ECS, Lambda.

· Working knowledge of SQL, XML, HTML and JSON.

· Passionate for resolving customer Issues and maintaining the application availability.

· Proactive monitoring using APM tools like New Relic, Dynatrace etc.

Till Payments is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

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