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Retail Communications Advisor

4 months ago

Docklands, Australia Manpower Full time

We are currently seeking a Retail Communications Advisor to join our client based in Dockland, VIC.
Hybrid working arrangements (3 days in office, 2 days WFH)

Are you passionate about effective communication and driving customer engagement in the retail sector? I'm thrilled to announce an exciting opportunity with one of our clients, a leader in the industry. They are seeking a Retail Communications Advisor to lead the development and execution of retail communications for their B2B card customer base.

Job Description:
As the Retail Communications Advisor, you'll be responsible for leading the development and execution of the retail communications stream of the B2B card communication plan. Your key responsibilities will include:

Core Role Responsibilities:

  • Managing digital communications, primarily via email (eDM) & SMS, to keep B2B card customers informed about our client's site changes and specific retail offers.
  • Maintaining and growing the Membership card volumes through compelling retail offers.
  • Collaborating with internal teams to identify cross-sell and growth opportunities.
  • Ensuring branding alignment and adherence to global/local brand standards.
  • Supporting Sales and Marketing team leaders with core performance activities and risk management.
  • Ensuring a positive customer experience is prioritized in all communication activities.

    Key Challenges:

  • Navigating the competitive and evolving retail landscape with aggressive competitor activity.
  • Managing multiple campaigns concurrently while maintaining quality and effectiveness.
  • Growing Membership card share of wallet through engaging communications and offers.
  • Collaborating closely with Business Managers & Dealer Account leads to ensure timely communications and offers.
  • Prioritizing and managing workload in a streamlined organization through maintaining a team Marketing/activity Calendar.

    Qualifications & Experience:

  • Tertiary qualification in Marketing or related field preferred.
  • 2+ years of previous experience in Marketing/Communications.
  • Strong understanding of small to medium business and retail environments.
  • Digital innovator with the ability to think laterally.
  • Strong stakeholder management capability.
  • Must have strong verbal and written communication skill.
  • Must have strong time management skills / ability to manage large number of campaigns concurrently
  • Experience in Salesforce Marketing Cloud will be preferred

    Why Apply?

  • Join a dynamic team at the forefront of retail communications in the B2B sector.
  • Competitive salary and benefits package.
  • Make a significant impact driving customer engagement and loyalty.
  • Opportunity for growth and development in a supportive environment.

    Interested in This Opportunity?
    If you're ready to take on the challenge of enhancing retail communications for B2B card customers, apply now to join our client's team as a Retail Communications Advisor.

Johnson O
Divisional Manager
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