Human Resources

3 months ago

Cairns City, Australia Shangri-La Cairns Full time

Cairns City, QLD

Human Resources & Learning Manager

  • Global brand with opportunity for growth and progression
  • Accommodation benefits, F&B discounts, staff meals, laundered uniform and more
  • Competitive salary and attractive incentive scheme

At Shangri-La The Marina, Cairns we are seeking a dedicated and experienced Human Resources & Learning Manager to join our team of dedicated individuals within Human Resources Department.

 The Hotel

 Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues and extensive food-and-beverage facilities, the property is part of a leading international company with more than 100 hotels and resorts worldwide.

 The Role

As the Human Resources & Learning Manager, reporting directly to the Director of Human Resources, you will be responsible for the co-ordination of HR practices including recruitment, work health and safety, and employee relations to ensure motivated and competent colleagues across the hotel. You will also manage and promote the function of training throughout the hotel, utilising your skills and experience to design and deliver training initiatives that enhance compliance and drive quality improvements across all areas of our operations.

Your engaging facilitation techniques will be key in delivering a range of training programs, both in a classroom setting and virtually, through our company Learning Experience Platform, Shangri-La Academy.

 About you:

To be considered for this position, you must have the following abilities and skills to perform the responsibilities outlined below:

  • Ensure compliance with relevant legislation and interpretation pertaining to the Fair Work Act, NES, WHS Act, and other relevant Awards & EA.
  • Assist, direct, and guide the team through the employee life cycle and recommend and implement innovative ideas
  • Assist with People development and career guidance to support growth and succession planning
  • Manage and coach our colleagues to improve performance in line with hotel policies, procedures, and our refreshed business Purpose, Vision, and Values.
  • Facilitate monthly HR reporting, to track and create meaningful data for overall business improvement.
  • Coordinate and facilitate Learning and Development in line with business needs such as:
  • Coordinate and deliver the Hotel Orientation program, ensuring new starters understand their roles, the hotel's organisation, and its policies.
  • Support and monitor departmental orientation programs and on-the-job certification processes.
  • Coordinate work experience, traineeships, internships, and external training programs, including site inspections and appraisals.
  • Collaborate with Department Heads and HR to identify training needs and develop training materials.
  • Evaluate the effectiveness of training programs and support the development of departmental trainers.
  • Liaise with external partners to enhance training opportunities.
  • Develop the annual Training Business Plan and Budget and support overall HR functions.

A strong background in a similar position, with prior experience within the hospitality or hotel sector, is essential.

Possession of a current Certificate IV in Training and Assessment would be highly regarded.

What’s in it for you:

  • The opportunity to work at an iconic Cairns luxury hotel.
  • Career progression and development opportunities. 
  • Discounted city car parking.
  • Dry cleaning allowance.
  • Duty meals provided in fully staffed and maintained staff canteen.
  • CBD location on the Cairns waterfront
  • Accommodation discounts with the group
  • Shangri-La Academy for professional development and learning
  • Other Staff discounts, offers and more 

To express your interest in this opportunity, please forward your resume along with a cover letter outlining why you would be an ideal candidate for this exciting role.

This is a full-time position. Only candidates with full working rights for Australia will be considered.

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