Level 1 - Accounts Receivable / Collections Officer

4 weeks ago

Preston, Australia Australian Private Networks Pty Ltd Full time

As a Level 1 Accounts Receivable/ Collection Officer you are our frontline face for interacting with our customers and resolving issues they may have. You will provide advisory support on payment related matters across various services, including internet, Email, voice and other products that we supply. You are a professional with empathy and be in a position to provide High Level of assistance.

  • Answer incoming phone calls from customers and assisting with over the phone Finance & Billing support, as well as customer retention, cancellations and adding data blocks.
  • Maintain accurate information in our ticketing system for all interaction with customers and related to Account Receivables/ investigation.
  • Manage tickets assigned to your person and ensure issues are followed through to completion or appropriately escalated.
  • Work with Level 2/ Team leaders on escalated matters to solved difficult customer concerns or situations.
  • Work with 3rd party wholesale providers where their assistance is required to solve customer problems.
  • Communicate with customers via phone, tickets, Email and other relevant forms of communication.
  • Work within APN's information management system to utilise the information and toolsets to accurately investigate customer services.
  • Provide coverage across the customer service hours as rostered by Team Leaders.
  • Process schedule payments and update payment details.


Qualifications

  • Previous collections or payment related experience will be highly regarded.

    Experience
  • Experience working in a telecommunications provider customer support environment is highly desirable.
  • A demonstrated in-depth understanding of internet related technologies.
  • A thorough understanding of support processes, ticketing management and company information systems.
  • Commitment to exploring and increasing technical knowledge.

    Benefits

    • Opportunities for career growth and advancement within the company
    • Mobile phone and Internet allowance
    • EAP - Employee Assistance Program Service/Support
    • Positive and Inclusive work environment


    We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

  • Accounts Receivable Officer

    4 months ago

    Preston, Australia Sharp & Carter Full time

    Attractive salary of $70,000 + Super - Working from home flexibility once up and running - Supportive team and ability to upskill yourself - Attractive salary of $70,000 + Super - Working from home flexibility once up and running - Supportive team and ability to upskill yourself **The Organisation** Our client is a market leader within their given industry,...

  • Accounts Receivable Officer

    3 months ago

    Preston, Australia Sharp & Carter Full time

    Attractive salary of $75,000 + Superannuation - Ability to work with a highly supportive team - Chance to upskill your career and grow your skill set - Attractive salary of $75,000 + Superannuation - Ability to work with a highly supportive team - Chance to upskill your career and grow your skill set **The Organisation** Our client is a market leader within...

  • Accounts Payable Officer

    4 months ago

    Preston, Australia Accountancy Options Full time

    Parking onsite, work 5 days in the office - Fun, growing industry - Supportive, successful team Industry with perks! Family feel but without the dysfunction! This organisation is just going from strength to strength - supply is growing to meet demand and the finance team is needing the extra AP support. Australian owned manufacturing company, more glam...

  • Customer Service Representative

    3 days ago

    Preston, Victoria, Australia Australian Private Networks Pty Ltd Full time

    Job Title: Level 1 Accounts Receivable/Collection OfficerAs a key member of our customer service team, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to resolve customer inquiries and issues related to payment and account management.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service Representative

    2 days ago

    Preston, Victoria, Australia Australian Private Networks Pty Ltd Full time

    Job Title: Level 1 Accounts Receivable/Collection OfficerAs a key member of our customer service team, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to resolve customer inquiries and issues related to payment and account management.Key Responsibilities:Respond to customer inquiries via...

  • Technical Customer Care Representative

    1 month ago

    Preston, Australia Australian Private Networks Pty Ltd Full time

    As a Level 1 Technical Customer Care Representative / Support Officer you are our frontline face for interacting with our customers and resolving issues they may have. You will provide support across various services, including internet, Email, voice and other products that we supply. You are a professional with highly technical skills and will vary...

  • Accounts and Payroll Officer

    3 months ago

    Preston, Australia Mobility Access Modifications Full time

    **Accounts and Payroll Officer - Trade Industry** Flexible days and hours - 30 to 38 hours a week $38 to $45ph incl super Great work life balance - work from the office and home **Who we are**: Mobility Access Modifications is a company that specializes in modifying homes for the elderly and mobility impaired. Located in Preston we have over 21 years of...

  • Team Leader Library Collections

    1 week ago

    Preston, Australia Darebin City Council Full time

    About the Role As member of the library leadership team this role has both a focus on leading the Collections Team to develop, deliver and maintain high quality digital and print collections and is responsible for library branch management of 1-2 sites. To do this you will be responsible to:  Lead, motivate and develop the team to ensure a consistent...

  • Head of Finance

    3 months ago

    Preston, Australia Elk Full time

    Report to our CEO, be part of our ELT - Flexible Role - we are open to Full Time or Part Time 0.8 FTE - Ethical, sustainable fashion business genuinely committed to work life balance **Head of Finance** Join our team in a recently established role as part of our Executive Leadership Team (ELT), reporting to the Chief Executive Officer (CEO). **About The...

  • Office Administrator

    4 months ago

    Preston, Australia Mobility Access Modifications Full time

    **Who we are**: Mobility Access Modifications is a company that specializes in modifying homes for the elderly and mobility impaired. Located in Preston we have over 21 years of experience in servicing Melbourne and surrounds. **What you’ll love**: Every day is different, fast paced and will take your multi-tasking skills to the next level. Our...

  • Office Manager

    4 months ago

    Preston, Australia Australasian Corrosion Association Full time

    Company Description  The Australasian Corrosion Association (ACA) is a not-for-profit membership association committed to disseminating information on corrosion and its prevention or control. Through training, seminars, conferences, publications, and other activities, we provide our members with the knowledge and networking opportunities they need to...

  • Casual Sales Assistant Angus

    2 weeks ago

    Preston, Australia Prouds Careers Full time

    Australia’s largest family-owned jewellery retailer since 1895 - Join a collaborative team to support your career development - Generous staff discounts across our range of products We are respected, luxurious and dazzling! Do you enjoy talking to people? Are you looking for an opportunity to build a long-term career? Do you want to spend your time...

  • Vps2 Administration Officer, Statewide Intake and

    3 months ago

    Preston, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Administration Officer provides assistance to the Child Protection program and will be responsible for a range of key tasks from preparation of high-level correspondence, complaint management, diary management, meeting preparation, minute taking, coordination and management of a range of secretariat and administrative support functions....

  • Accounts and Administration Officer

    5 months ago

    Preston, Australia Snooze Full time

    **ABOUT THE ROLE** **Purpose of the Position**: - Provide additional administrative support to the Operations team supporting the stores - Processes improvements to ensure consistency across both stores - Provide additional administrative support to the GM of Operations as required - Enhance and maintain stocktake procedures **Main Responsibilities**: -...

  • Payroll Officer

    1 month ago

    Preston, Australia 3 Point Solutions Full time

    **About the Company**: **Are you a passionate and results-oriented sales professional with a desire to make a difference in the healthcare industry?** Join our dynamic team at 3-Point Solutions, a leading provider of Disability and Aged Care support services. We are a leading innovator in software solutions and NDIS and Aged Care service provider, with a...

  • Engagement and Communications Officer

    2 months ago

    Preston, Australia Darebin City Council Full time

    About the Role As a key member of Council’s Community Engagement Team the main objectives of this role are: • Support the planning and delivery of community engagement projects. • Implement communication activities to encourage awareness of and participation in community engagement projects. • Manage and monitor the online engagement platform...

  • Payroll Officer

    4 months ago

    Preston, Australia Sharp & Carter Full time

    Close knit team with extremely supportive work culture and management - Rare hybrid working role with only 1-2 days required in the office - Attractive remuneration and excellent staff benefits - Close knit team with extremely supportive work culture and management - Rare hybrid working role with only 1-2 days required in the office - Attractive remuneration...

  • Marketing & Intake Officer

    3 months ago

    Preston, Australia Marble Care Full time

    Marble Care is here to make a difference in people’s life through continuous and appropriate support and care. Marble Care is committed to deliver a highly personal, responsive, and client-focused service to people needing to access disability support services. **About the Position**: - Take the helm in formulating and executing marketing strategies to...

  • Operations and Warehouse Administration Officer

    4 months ago

    Preston, Australia AUSCROWN Full time

    **Auscrown** is seeking a highly organized and detail-oriented individual to join our **Preston** team as a **Warehouse and Customer Service Officer**. In this **part-time** role, you will play a crucial role in ensuring the smooth functioning of both our office and warehouse operations. We are looking to hire someone who ideally has demonstrated experience...

  • Payroll Officer

    3 months ago

    Preston, Australia Sharp & Carter Full time

    Rare hybrid working role with only 2 days required in the office in Preston - Take ownership of the payroll function with autonomy in your role - Commence ASAP in a long term position with attractive remuneration - Rare hybrid working role with only 2 days required in the office in Preston - Take ownership of the payroll function with autonomy in your role -...