National Product Support

2 months ago

Welshpool, Australia Komatsu Australia Pty Ltd Full time

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Reporting to the National Technical and Customer Support Manager, as National Product Support you will play a critical role in managing and supporting Komatsu customers both internally and externally in resolving complex machines issues and to assist in maximising equipment availability, reliability, and productivity of the Komatsu Western Region EWL fleet. You will provide key technical support, trouble shoot issues, assist new plant commissioning, aid detailed OEM discussion, and collaborate with cross functional teams to deliver solutions that meet the needs of our clients. 

The ideal candidate will be a HD Technician with specialised expertise in Electric Wheel Loaders, HV Electrical accreditation is highly desirable for this role. You should have a proven track record of diagnosing and resolving complex machine issues, as well as experience in optimising equipment availability. This role requires occasional travel to sites for commissioning tasks.

Role Located: Welshpool, WA

 Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Yearly Bonus: Potential to receive a yearly bonus.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

 What we are looking for:

  • Minimum of 10 years’ experience with the Electric Wheel Loader product range is required.
  • Demonstrated high level of mechanical and electrical aptitude.
  • Extensive knowledge and hands-on experience with Komatsu mining equipment is highly desirable.
  • Proven ability to effectively communicate with customers, Komatsu, and site personnel.
  • Skilled in analysing and troubleshooting complex hydraulic, mechanical, and electrical issues, with the ability to recommend effective solutions.
  • Understanding of maintenance targets, including equipment availability, reliability, parts management, and component lifecycle management.
  • Commitment to continuous improvement.
  • Professional demeanour with a focus on fostering a positive team environment.

Ready to get started? Simply hit the apply now button

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.  

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