Technical Compliance Manager Full-time

3 weeks ago

St Leonards, Australia Tomra Full time

Company Description

At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 320 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria. 

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.  

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.  

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn. 

Job Description

Reporting into the Technical Support Manager, this is a technical based role where you will be required to build a comprehensive knowledge of TOMRA Reverse Vending Machine (RVM) functionality, including hardware and software, with particular focus on the RVM beverage container recognition process. This knowledge will then be applied to investigate anomalies reported by the machines, to understand the basis for these anomalies, and recommend measures and risk mitigations to minimise future incidents.

This position will have a responsibility across Compliance and Loss Prevention functions and will be responsible for driving TOMRA’s loss prevention strategy to ensure reputational, legal and regulatory requirements are always upheld, by minimising fraud committed on the range of services and products that we provide internal and external stakeholder management is also paramount, to effectively provide timely and accurate investigations into incidents. Internal Audits at TOMRA-operated sites are also required to be performed in our various jurisdictions throughout Australia.

Additionally, this role will be responsible for leading, mentoring and managing the Quality Control Officers and the Database Expert.

The role will involve delivery of training to internal and external stakeholders to ensure all are aware of various policies when visiting TOMRA sites.

Travel to various sites across NSW, QLD and WA will be required for this role.

Some other tasks you may perform include:

  • Build an understanding of TOMRA Collection Australia’s product portfolio and processes
  • Build a comprehensive understanding of the RVM hardware and software, especially the RVM recognition process
  • Detect, record and investigate any fraud attempts against TOMRA or our customers
  • Maintain TOMRA’s audit program, ensuring processes and practices are designed to minimise fraud and other business risks
  • Preparation and drafting of investigation plans, correspondence, reports and memorandums
  • Provide written correspondence on investigation findings and identified risks
  • Responsible for coordinating responses in relation to fraud reporting commitments with external bodies, including government agencies
  • Managing and conducting the training/development of fraud and other business risk initiatives
  • Regular reporting to the Leadership Team
  • Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties
  • Host and manage Loss Prevention meetings, both internal and external
  • Analysing data gathered from the RVMs – suggest, test and implement any performance improving actions
  • Work closely with the Database Specialist (direct report) to find a balance between minimising fraud but optimising acceptance rates
  • Work closely with the Quality Control Officers (direct reports) to not only ensure TOMRA meets its contractual obligations, but to highlight any possible business risks throughout the various state networks

Qualifications

What makes a great Loss Prevention Manager at TOMRA

  • Engineering Degree majoring in Mechatronic, Mechanical or Electrical preferred
  • Data Analytics or similar qualifications
  • Previous experience in using Salesforce or other CRM would be beneficial
  • Office 365 (MS Excel, Powerpoint)
  • Strong data analysis capabilities
  • Strong ability to communicate clearly with both internal and external stakeholders
  • Solution and results driven
  • Ability to learn and adapt new, complex concepts
  • Report writing experience
  • Ability to challenge status quo and suggest improvements where necessary
  • Demonstrates a prioritised approach to safety

Additional Information

Does this sound like you? If so we would love to hear from you
Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn 

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