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Operations Coordinator

4 months ago

Tamworth, Australia Toll Global Forwarding Group (UK) Ltd Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Business

  • To deal with all aspects of International and Domestic freight movements in support of the Operations team
  • To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.
  • To create customs declarations in line with HMRC and current legislation ensuring compliance in the process
  • To ensure COD payments are collected prior to movement/delivery of goods.
  • To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.
  • Providing lead information to other offices in the UK where relevant
  • To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Customer Service

  • Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements
  • To ensure “Best in Class” customer service is always delivered.
  • Liaising with the customer to determine other opportunities for new lanes/activity.
  • Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.