Current jobs related to Quality Assurance Specialist - Hobart - Tpg Telecom
-
Senior Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled Senior Quality Assurance Officer to join our team. As a key member of our Quality Assurance team, you will play a critical role in ensuring the delivery of consistent, efficient, effective, and high-quality assessments of notifications.Key ResponsibilitiesContribute to the...
-
Senior Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Aged Care Quality and Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled Senior Quality Assurance Officer to join our team.The successful candidate will be responsible for upholding the credibility of the work carried out by the Serious Incident Response Assessment (SIRA) Team, ensuring that the SIRA Quality Management Framework, governance, and...
-
Senior Quality Assurance Specialist
1 week ago
Hobart, Tasmania, Australia Aged Care Quality and Safety Commission Full time{"About the Role": "The Aged Care Quality and Safety Commission is seeking a Senior Quality Assurance Officer to join our team.The successful candidate will contribute to the development and implementation of a quality audit framework, conduct internal quality sampling activities, and provide feedback to promote quality and consistency improvements.As a key...
-
Quality Assurance Specialist
1 week ago
Hobart, Tasmania, Australia Engineers Australia Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Engineers Australia. As a key member of our Operations & Assessment team, you will play a critical role in implementing quality systems and driving continual improvement of processes that exceed the needs of our organization and its key stakeholder groups.Key...
-
Senior Quality Assurance Officer
2 weeks ago
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled Senior Quality Assurance Officer to join our team. As a key member of our Quality Assurance team, you will play a critical role in ensuring the delivery of consistent, efficient, effective, and high-quality assessments of notifications.Key ResponsibilitiesContribute to the...
-
Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Fresh Produce Group Full timeAbout UsFresh Produce Group is a leading provider of fresh produce in Australia, with a strong focus on innovation and customer satisfaction. Our company is built on a passion for promoting a positive work culture and providing opportunities for growth and development.About the RoleWe are seeking a Quality Assurance Officer to join our team at our Forth...
-
Quality Assurance Specialist
1 week ago
Hobart, Tasmania, Australia Aged Care Quality and Safety Commission Full time{"title": "Quality Assessor", "description": "About the RoleWe are seeking a highly skilled Quality Assessor to join our Quality Assessment and Monitoring Group (QAMG). As a Quality Assessor, you will be responsible for assessing the performance of aged care providers against the Aged Care Quality Standards.Key ResponsibilitiesCollect and analyze evidence to...
-
Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleWe are seeking a highly skilled and experienced Quality Assessor to join our team at the Aged Care Quality and Safety Commission. As a Quality Assessor, you will play a critical role in ensuring that aged care services meet the highest standards of quality and safety.Key ResponsibilitiesTravel to aged care services to assess provider...
-
Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Engineers Australia Full timeAbout the RoleThe Operations Support Officer provides critical support to Operations & Assessment, working closely with the Head of Quality to implement quality systems and drive continuous improvement of processes that exceed the needs of Engineers Australia and its key stakeholder groups.Key ResponsibilitiesImplement Quality Spot Checks: Utilize best...
-
Quality Assurance Specialist
1 week ago
Hobart, Tasmania, Australia Fresh Produce Group Full timeAbout UsSmart Berries Tasmania is a leading raspberry and blueberry farm located in Forth, just 15 minutes from Devonport. As part of Fresh Produce Group, one of Australia's largest and most innovative fresh produce providers, we thrive on promoting a passionate work culture and rewarding employees with development opportunities and competitive...
-
Quality Assurance Specialist
5 days ago
Hobart, Tasmania, Australia Fonterra Full time{"title": "Technical Calibration Coordinator", "subtitle": "Join Fonterra's team and contribute to the development and maintenance of our Quality Management System.", "content": "Fonterra is a leading dairy nutrition company with a strong commitment to quality and food safety. We are seeking a Technical Calibration Coordinator to join our team in Northern...
-
Quality Assurance Manager
2 weeks ago
Hobart, Tasmania, Australia Mondelez International Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at Mondelez International. As a Quality Assurance Manager, you will be responsible for ensuring the highest quality standards are met across our operations.Key ResponsibilitiesDevelop and implement quality strategies to ensure compliance with corporate standards, local...
-
Quality Assurance Manager
2 weeks ago
Hobart, Tasmania, Australia Mondelez International Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at Mondelez International. As a Quality Assurance Manager, you will be responsible for ensuring the quality of our products and processes, and for driving continuous improvement across the organization.Key ResponsibilitiesDevelop and implement quality strategies to...
-
Senior Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia ACCC Full timeAbout the RoleWe are seeking a highly skilled Senior Test Analyst to join our team at the Australian Competition and Consumer Commission (ACCC). As a key member of our quality assurance team, you will play a critical role in ensuring the delivery of high-quality software solutions that meet the needs of our stakeholders.Key Responsibilities:Design, develop,...
-
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleWe are seeking a highly skilled Quality Assessor to join our Quality Assessment and Monitoring Group (QAMG). As a Quality Assessor, you will play a critical role in ensuring the quality of care and services provided by aged care providers across Australia.Key ResponsibilitiesCollect and analyze evidence to record performance, audit, and...
-
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleWe are seeking a highly skilled Quality Assessor to join our Quality Assessment and Monitoring Group (QAMG). As a Quality Assessor, you will play a critical role in ensuring the quality of care and services provided by aged care providers across Australia.Key ResponsibilitiesCollect and analyze evidence to assess provider performance and...
-
Hobart, Tasmania, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleWe are seeking a highly skilled Quality Assessor to join our Quality Assessment and Monitoring Group (QAMG). As a Quality Assessor, you will be responsible for assessing the performance of aged care providers against the Aged Care Quality Standards.Key ResponsibilitiesCollect and analyze evidence to record performance, audit, and assessment...
-
Quality Assurance Specialist
3 days ago
Hobart, Tasmania, Australia Fonterra Full time{"title": "Technical Calibration Coordinator", "subtitle": "Join Fonterra's team of experts in dairy innovation and science", "content": "Fonterra is a leading dairy nutrition company with a strong presence in Australia. We collect milk from local farmers and manufacture dairy foods for the domestic and export market.The Technical Calibration Coordinator...
-
Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Fonterra Full timeAbout the OpportunityThe Technical Calibration Coordinator is responsible for ensuring the accuracy and reliability of laboratory equipment, including NIR and FTIR instruments, at our Wynyard site in Northern Tasmania.This role contributes to the development and maintenance of our Quality Management System, ensuring compliance with regulatory and food safety...
-
Quality Assurance Specialist
2 weeks ago
Hobart, Tasmania, Australia Fonterra Full timeAbout the OpportunityThe Technical Calibration Coordinator is responsible for ensuring the accuracy and reliability of laboratory equipment, including NIR and FTIR instruments, at our Wynyard site in Northern Tasmania.This role contributes to the development and maintenance of our Quality Management System, ensuring compliance with regulatory and food safety...
Quality Assurance Specialist
4 months ago
We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
As Quality Assurance Specialist, you will assist in managing the Quality Assurance processes across our outsourced Contact Centre and Business Process Outsourcing Partners. The role will support in measuring their adherence to key processes and business directives, the effectiveness of process/procedure/policies along with the customer experience delivered on servicing and sales interactions with our customers.
You will work closely and partner with internal and external stakeholders to identify, assess, calibrate and mitigate quality issues while fostering strong relationships to achieve contact centre operational excellence. Key to the role will be your ability to work with stakeholders to ensure the TPG Telecom Quality Assurance Framework is well understood and utilised to drive performance improvement.
Responsibilities
- Ensure Quality Evaluators are effective in measuring accurately, and consistently to the established Quality Framework and regulatory requirements.
- Identifying process & skill gaps and working collaboratively with other functions to resolve them
- Identify and report opportunities for improvements to internal and external partners
- Support our contact centre partners/operators to meet Quality Evaluation productivity requirements
- Ensure all operational activities are in accordance with various company policies
- Assist with project-based work on an as-needed basis
Knowledge and experience
- Excellent communication (verbal and written) and strong interpersonal skills
- Exceptional listening, analytical skills, logical thinking, and problem-solving capability
- Strong customer experience and continuous improvement mindset
- Excellent familiarisation with the products and services that we offer
- Ability to articulate feedback in a constructive manner and provide recommendations
- Good computer literacy in programs such as MS Word, Excel, PowerPoint and Outlook
- The ability to identify gaps impacting business & Customer experience
Bolder and better together
Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference
We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
#LI-Hybrid #LI-SM1
- Exciting time to join a top 100 ASX listed business with big goals
- Hybrid working arrangement, mix of working from home and the office
- Highly supportive and collaborative team
