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Burwood, Australia DEAKIN UNIVERSITY Full time

Casual Hourly Rate: Casual HEW 6 $60.56 per hour + 11.5% superannuation

Employment Type: Casual 

Location: Melbourne Burwood Campus

About the role: 

The Night Operations & Welfare Coordinator plays a pivotal role in ensuring the safety, security, and wellbeing of residents within the university residential facility during night hours. This position requires a dynamic individual with exceptional crisis management skills, a strong commitment to customer service, and a keen eye for maintaining a respectful and inclusive community environment. This position requires a proactive and adaptable individual who is dedicated to upholding high standards of incident response, safety, customer service, and community engagement. Reporting to the General Manager DRS, the Night Operations & Welfare Coordinator is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community.

To be successful you'll have:

  • A Degree with subsequent relevant experience; or
  • Previous experience in crisis management, emergency response, or a similar role highly desirable
  • Strong communication, interpersonal, and conflict resolution skills
  • Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations
  • Knowledge of relevant safety protocols, emergency procedures, and risk management principles
  • Commitment to maintaining a respectful and inclusive community environment

Your key responsibilities will be:

  • Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance
  • Implement strategies to promote positive emotional wellbeing across the team and regularly reflect on own behaviour
  • Bring a strong customer mindset
  • Strive for excellence and consult regularly with staff/students/stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required.
  • Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency
  • Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support.
  • Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakin’s strategic direction
  • Plan and prioritises work and critical activities appropriately and recognises barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress.
  • Seek to continuously improve and apply critical learnings from projects and initiatives across the University.

Additional Comments:

  • Availability to work overnight and early mornings (i.e. 5am -8pm) is essential

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on 19-07-2024. Please submit your updated resume and 1 page cover letter.