Lounge Host

4 weeks ago

Mascot, Australia Compass Group Full time

The Position

Welcoming our guests to the lounge with engagement and warmth Assisting in the front desk daily operations Conducting guest and carrier enquiries via phone, email, or in person and making reservations and recommendations Servicing guest arrivals and departures Achieving guest satisfaction targets and exhibiting excellent customer service Consistently offering exceptional guest service

The Person

Proven experience in similar positions within a Hosting or Front Office environment Self-motivated and a genuine passion for hospitality and guest service Efficiency in learning and understanding aviation flight schedules, codes and software platforms, excellent computer skills Excellent communication skills and the ability to work closely with all lounge team members and associated aviation companies Impeccable time management skills Friendly, outgoing personality and a high standard of personal presentation The ability to act without prior authority in all matters concerning the safety, security and well-being of all guests, patrons, and staff in the absence of management The ability to work independently and as part of a team environment

The Benefits

Penalty Rates Travel Allowance 12 weeks of paid parental leave Access to a wide variety of training & development Immediate access to retail discounts only available with Compass Group employees

Apply now or contact 

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