Operations Controller

4 weeks ago

Brisbane, Australia Alliance Airlines Full time
  • Full Time Position Based at National Head Office
  • Rapidly Growing Australian Airline
  • Excellent Career Progression

Alliance Airlines, Australia's leading charter airline, is experiencing significant growth and we are actively seeking a Operation Controller to join our Operations Control Centre team.  This role offers a unique opportunity to contribute to our success and be part of a dynamic team dedicated to excellence in aviation.

The Opportunity 

The ideal candidate will be a motivated self-starter who thrives working in a dynamic environment.  In this role you will report to the Operations Control Centre Manager and support the the Operations team with managing the "Day of Operations" network schedule and implementing recovery strategies in time of disrupt. 

Key Responsibilities

The Operations Controller is responsible for but not limited to:

  • Accurately maintain the airlines Charter and RPT schedule within the Operations Control System.
  • Serve as the primary contact for the company and all third-party entities, that impact on the ‘Day of Operations’
  • Monitoring and optimising the airline schedule, to minimize airline disruption and maximize On Time Performance (OTP).
  • Solving complex operational problems with internal and external stakeholders.
  • Work closely with Client & Charter Coordinators and Commercial with regards to customer recovery and customer flow during disruption.
  • Coordinate Ad-hoc charter and client requests within the operational window, ensuring the requests are operationally feasible.
  • Manage communication output where there are delayed, disrupted, and cancelled services to ensure all critical stakeholders involved are informed.
  • Maintain Flight Crew and Cabin Crew rosters after publication.
  • Completing and distributing incident reports to be distributed to key internal stakeholders.

About you

To be successful in this role you’ll bring with you:

  • Relevant exposure/experience within an Operations Control Centre environment (highly regarded)
  • Must be extremely capable with PC/Software packages
  • Out of the Box Thinker with strong problem-solving abilities
  • Organised and thrives in fast paced, ever-changing environments.
  • Ability to excel under pressure during network disruptions
  • Clear and Articulate communication skills both written and verbal.
  • Educated to Degree level in Aviation Management or Aviation related discipline (Desirable, not essential) 

Alliance Airlines 

Alliance is Australasia’s leading provider of contract, charter and allied aviation and maintenance services currently employing more than 1,400 staff. 

Alliance has world leading operational performance, a key attribute sought by its customers. We are proud to be known as Australia’s leading FIFO charter operator with a history of delivering the highest standards of safety, reliability, and operational performance for our clients. 

The Company has operational bases in Brisbane, Townsville, Cairns, Adelaide, Perth, Darwin, Alice Springs, Melbourne and Rockhampton. 

Alliance’s core philosophy is to provide safe and economical solutions – solutions that other aircraft charter operators may not be able to provide. Although we have grown rapidly, we know the importance of responding quickly to our clients' requests and understand the need to meet both short and long-term requirements. 

At Alliance Airlines, we make it happen 

**COVID safe practices will be complied with throughout the Alliance recruitment process and all applicants must also comply.**  

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered. We thank you for your application however, due to the volume of applicants only successful applicants will be contacted. 

Alliance Airlines is an equal opportunity employer that values diversity. We are a merit-based organisation that supports local communities to offer long term sustainable employment based on delivering a safe aviation operation.

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