Technical Service Advisor

1 week ago

Brisbane, Australia Lindsay Australia Ltd Full time

24/10/2024

  • Industry leading 1st class transport company | Modern state of the art vehicles
  • Support 6 workshops & our wider network | Acacia Ridge based
  • Night Shift - 6pm start | $120k - $150k pa | Equal time roster


About the Company:

Lindsay Australia Limited is the largest transporter of fresh and refrigerated produce in Australia.  We move 15% of the country’s annual horticulture production and are proud of the role we play to support our growers from planting to packaging, then connecting farmers to retailers and families through our road, rail and logistics network. The businesses unique and diversified value chain has evolved over our 70+ year history; and now the future is bright and full of opportunity for many to Grow with Lindsay's.

The Role:

Due to company growth, we have an opening for a new Technical Service Advisor to cover our night shift operations based at our Acacia Ridge workshop.
 
The role is based on an equal time roster which allows a great work life balance. You will work: 4 days on, 5 days off, 5 days on, 4 days off with every second weekend off. 

Shift hours are 6pm - 4am.
  
This role could be the ideal next step for a qualified Mechanic or Workshop Manager who still enjoys the mechanical side but is looking to get off the tools. 
 
Your main responsibilities will include but not limited to:

  • Oversee and coordinate the resolution of breakdowns on a national level, including diagnostics over the phone and ensuring timely responses.
  • Provide support for the CMT (Compliance Monitoring Team) with technical issues and repairs related to fridge motors.
  • Assist the NTO (National Transport Operations) with breakdowns, managing and resolving all types of breakdowns.
  • Work with depots and drivers to schedule and plan services for the following day.
  • Handle live repair requests, including taking repair requests from drivers and provide feedback as required.
  • Manage daily repair request email.
  • Oversee and respond to repair requests received via email on a daily basis.
  • Carry out administrative duties using TMT, ensuring smooth operation and organisation.
  • Manage and resolve issues related to fuel and respond to fuel spills promptly and effectively.
  • Perform repairs such as changing tyres and light bulbs to minimise breakdown costs.

About You:
 
To succeed in this role, we anticipate you will be able to demonstrate:

  • Mechanical trade qualification with the ability to diagnose mechanical issues over the phone
  • A mature attitude with a logical and methodical approach to your work
  • High level reasoning, problem solving and excellent organisational skills.
  • Exceptional communication skills with an ability to deal effectively with a diverse workforce.
  • Ability to manage your own time, meet deadlines and take responsibility for your output and the quality of your work.
  • Proficiency with computers and Microsoft office
  • Prior experience in a similar role and industry highly regarded but not essential.
  • Kenworth and Thermoking experience highly regarded

We pride ourselves on working in a way that brings our Values to life every day.
Equal Opportunity Employer

The Lindsay Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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