Reconciliation Officer

3 weeks ago

Brisbane, Australia BOQ Full time

About the Role

As the Reconciliation Officer the primary purpose of this position is to reconcile and investigate outstanding items in the bank’s General Ledger and suspense accounts as well as preparing settlement and reconciliations for the group’s payment clearing streams.

Day to day you will responsible for reconciling, investigating and reviewing reconciliations relating to BOQ branch operations and involves the preparation of general ledger vouchers and journals.

The role is also responsible for the preparation of reconciliations relating to various areas of BOQ Group, including but not limited to myBOQ, VMA (Virgin Money Australia), BOQ Specialist, BOQ Finance, Treasury, Banking Operations and Financial Accounting.

Key responsibilities include:

  • The daily balancing of settlements between BOQ Group and Other Financial Institutions
  • The daily and monthly reconciliation of the group’s various General Ledger and suspense accounts across BOQ Group, BOQ Finance, VMA and BOQ Specialist
  • The reconciliation and review of the branch network’s daily summary of business
  • Ability to identify and resolve general ledger related issues on a timely basis
  • To review suspense account activity performed by the branch network and head office within a structured task rotation setting so as to isolate and correct any irregularities which may have occurred
  • The investigation of errors relating to balancing and remediation of these errors through quality communication
  • Daily email and phone support for BOQ’s branch network and internal teams to resolve operational related issues, answer general queries and provide knowledge of BOQ process and procedure relating to balancing and reconciliation
  • Liaising with internal teams and stakeholders to resolve issues and improve inefficient or outdated processes in line with group strategy and internal policy

About you

Experience

  • Experience with high volume reconciliations
  • Proven ability - Account reconciliation / balancing experience
  • Computer based work environment (including extensive use of Microsoft Excel)
  • Internal and/or external customer contact
  • Working efficiently to deadlines
  • Accounting or reconciliation software highly preferred

Knowledge & Competencies

  • Intermediate Microsoft Excel skills
  • Superior written and verbal communication skills
  • Proven ability to reconcile high transaction volume accounts

Personal Attributes

  • Ability to work autonomously
  • Ability to understand and resolve issues
  • Time management skills and the ability to multi-task
  • Ability to use new software / exposure to various IT systems
  • Organisational skills
  • Attention to detail
  • Consistent ability to meet deadlines without supervision
  • Ability to work as part of a team

About Us

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please  follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications. 

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