Senior Client Advisor
4 weeks ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Senior Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIESSERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Support the Store Manager in dealing with customers complaints, when needed
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Support and coach Client Advisors in clientelling, service skills and building relationship top clients
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Maintain relationship with existing top client and build a portfolio of new top clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: Australia || Not Applicable || Brisbane || RETAIL OFFLINE || MAINLINE || n/a ||
-
Senior Safety Advisor
4 weeks ago
Brisbane, Australia BGIS Full timeRole: In the capacity of Senior Safety Advisor, your responsibilities will entail supervising the execution of safety programs and initiatives aimed at fostering a secure and compliant workplace environment for all team members. You'll serve as the primary contact for all safety-related concerns on site. Position : Senior Safety Advisor Location :...
-
Client Advisor
4 weeks ago
Brisbane, Australia Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Senior Recruitment Advisor
4 weeks ago
Brisbane, Australia Engineering Networks Pty Ltd Full timeJob Reference 3771168Industry Consulting and Generalist HRJob Type Permanent / Full TimeSalary $75000Location Brisbane ...
-
Client Advisor
6 days ago
Brisbane, Australia Amplifon Full timeJoin Attune, Australia's leading independent hearing healthcare provider, on a mission to enhance the quality of life for those who trust us. With over 400 clinics nationwide, we're dedicated to delivering top-tier service and personalized hearing care solutions to our valued clients. As we continue to grow, we're seeking a passionate and driven individual...
-
HR Advisor
4 weeks ago
Brisbane, Australia Chandler Macleod Full time**Location** *** - Brisbane, Queensland**Category** *** - Human Resources**Salary** - $ AUD - $ AUD Hourly**Posted** - 01-Nov-2023**Work type** - Casual/Temp**Contact** - Tamara Loken**Reference** - BH-153340**About the Company**: State Government department responsible in creating a single integrated network accessible to everyone. Focussed on making a...
-
HR Advisor
6 days ago
Brisbane, Australia The Next Step Full timeHR Advisor - 14 month fixed term contract - NFP Disability Services Organisation - Brisbane CBD based + WFH **About Them** This established and long-standing not-for-profit business has been supporting the QLD community for over 50 years. They are experts in their ability to deliver health and disability services enabling those with physical challenges to...
-
HR Advisor
6 days ago
Brisbane, Australia The Next Step Full timeHR Advisor - 14 month fixed term contract - NFP Disability Services Organisation - Brisbane CBD based + WFH **About Them** This established and long-standing not-for-profit business has been supporting the QLD community for over 50 years. They are experts in their ability to deliver health and disability services enabling those with physical challenges to...
-
Advisor (Client Services)
4 weeks ago
Brisbane, Australia Transport and Main Roads Full timeAs an Advisor (Client Services), you will play a crucial role in providing functional support, assisting with solution enhancements, and driving user engagement to maximize the value of these platforms. **Key Responsibilities**: - Provide timely and effective functional support to SAP Ariba and SAP Fieldglass users, including managing inquiries,...
-
Senior Insights and Reporting Advisor
7 hours ago
Brisbane, Australia Suncorp Group Full timeLeverage your skills and expertise to make a meaningful impact 12 months contract opportunity Flexible location – Brisbane or Melbourne Join us as a Senior Insights and Reporting Advisor and be responsible for delivering timely, accurate, and relevant reports to help management identify, monitor, and manage risks across Suncorp Bank. In this role you...
-
Senior HR Advisor
3 weeks ago
Brisbane, Australia The Next Step Full timeAbout Them National, diversified heavy industry leader with a foot print across complex manufacturing, construction, transport and mining industries. About the Role As the Senior HR Advisor, you will support across the full remit of HR, from HR services, policies and systems, and industrial and employee relations. You will be responsible for: Providing...
-
Bid Advisor
6 days ago
Brisbane, Australia HopgoodGanim Full timeAn opportunity exists for a high performing Bid Advisor to join our Business Development and Marketing team. **19th January, 2023**: **About HopgoodGanim Lawyers** We are a leading independent law firm operating nationally from our Brisbane and Perth offices. Every member of our team is focused on the delivery of exceptional outcomes for our clients and...
-
HR Advisor
4 weeks ago
Brisbane, Australia u&u Recruitment Partners Full timeOur client With over 1000 employees across multiple locations, this customer focused business is passionate about growing and developing the capability of employees. With a clear purpose, they are committed to building an inclusive workplace that values the diversity of their people and enables their people to make a real difference. This business has an...
-
Land Access and Acquisition Advisor
4 weeks ago
Brisbane, Australia Brunel Full timeIf you're looking to join a high performing team who set stretch targets and are pushing boundaries in renewable energy then this one is for you. Based in Brisbane, you'll report to the land manager and support the commercial team in securing exclusive, strategic land rights to help grow the ambitious pipeline of renewable energy projects. Our client will...
-
Bid Advisor
6 days ago
Brisbane, Australia Hudson Australia Full timeOur client is a leading independent law firm operating nationally from their Brisbane and Perth offices. Every member of their team is focused on the delivery of exceptional outcomes for their clients and providing a level of service that is second to none. With a unique culture, the firm is recognised as a place where people are supported and love to...
-
Advisor (Revenue Protection)
6 days ago
Brisbane, Australia Transport and Main Roads Full time**Accountabilities include**: - Assist in the development and delivery of Revenue Protection projects such as Annual Planning, Working for Queensland (WFQ), People Pulse and Business Improvement projects. - Develop plans to manage and monitor project outcomes, using effective strategies to manage scope, risks, and issues to deliver tasks to required...
-
Marketing Advisor
4 weeks ago
Brisbane, Australia people2people Full timePermanent full-time position - Brisbane CBD location, close to public transport - $100,000 - $115,000 annualised salary package **About the business** people2people have partnered with a global, specialist law firm who service various practice areas including but not limited to Personal Injury, Cyber Risk, Contracts, Insurance, Planning and Aviation. This...
-
HR Advisor
6 days ago
Brisbane, Australia u&u Recruitment Partners Full time**Our Client**: Our client are innovative and vibrant organisation that thrives on creativity and pushing boundaries. The team is composed of passionate individuals who are dedicated to delivering exceptional results and they believe in fostering a supportive and collaborative environment that encourages growth, learning, and creativity. **The Role**: As a...
-
Contracts Advisor
6 days ago
Brisbane, Australia Thiess Full timeJob ID 928100 Job Type Permanent Full Time Location Australia - Brisbane Categories Legal / Contracts Share Applications close 08 Feb 2023 E. Australia Standard Time Grow your career with Thiess As a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company which supports great...
-
Service Advisor
3 weeks ago
Brisbane, Australia AUTOrecruit Full timeMajor-franchise dealership - Supportive management team - Fantastic career opportunity Our client is seeking an experienced Service Advisor to join their major-franchised operations in the southern suburbs of Brisbane. The role would suit someone that has experience as a Service Advisor, and who wants to join a fantastic group, with real, long-term career...
-
Contracts Advisor
4 weeks ago
Brisbane, Australia Osborne Richardson Australia Full time**Salary**: $45-$50 per hour **Location**: QLD - Brisbane **Ref**: Contracts Advisor **Description**: Are you a Contracts expert seeking an exciting opportunity to make a meaningful impact? Osborne Richardson on behalf of our State Government client is currently searching for a Contracts Advisor to join their team on an initial 4-month contract. The...