Assistant Manager

2 months ago


Upper Mount Gravatt, Australia Mercure Full time

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre. 

The hotel has 120 guest rooms, a large newly refurbished restaurant and Cafe and small conference room.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times. 

What will you be doing?

  • Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.  
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Qualifications

Your experience and skills include:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus 
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal
  • Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training. 
  • Ability to work across a rotating roster including mornings, evenings and weekends

Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed


  • Upper Mount Gravatt, Australia First Choice Liquor Market Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: As part of Coles...


  • Upper Mount Gravatt, Australia First Choice Liquor Market Full time

    Join First Choice Liquor Market’s leadership team, where we connect locals with top-notch products and celebrate the growers, brewers, and distillers behind them. Experience our inclusive and collaborative culture and lead with a sense of purpose, making a real impact every day. **About the role**: Can you tell an Ale from a Lager, or a Merlot from a...


  • Upper Mount Gravatt, Australia SHEIKE & CO PTY LTD Full time

    As the Assistant Store Manager you will be a brand ambassador for SHEIKE everyday. _Join our team in Mt Gravatt today!_ - Empower, Elevate and Lead - Grow your career with coaching and development by our experienced leadership team - Be a part of a vibrant and supportive culture At SHEIKE, we celebrate everybody and every day, no matter the event. Join our...

  • Assistant Manager

    3 months ago


    Upper Mount Gravatt, Australia MERCURE Full time

    **Company Description** Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...

  • Assistant Manager

    6 months ago


    Upper Mount Gravatt, Australia Rexel Full time

    Skill and career development pathways, on the job training provided! - Join a globally recognised business and progress your career! - Quarterly bonuses, flexibility and wellbeing support **About us** Ideal Electrical Suppliers, a part of Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer...


  • Upper Mount Gravatt, Australia Global Retail Brands Full time

    Job Search | Login**Assistant Store Manager | Mt Gravatt | HOUSE**: **Location**: MT GRAVATT (465) **Posted on**: 03 December 2024 **About Us**: House is Australia’s largest homeware & kitchenware retailer. Part of Global Retail Brands Australia, **“House” **is home to 160 plus stores nationally and growing! As the one stop shop for all your cooking,...


  • Upper Mount Gravatt, Australia Wellways Full time

    **_Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people_** **_who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear...


  • Upper Mount Gravatt, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in...

  • Property Assistant

    7 months ago


    Upper Mount Gravatt, Australia Etax Full time

    Founded over 35 years ago, DPA Property Group owns and operates commercial offices and retail properties in the Upper Mount Gravatt area. This role is ideal for a Property Assistant ready to take on more responsibility. Although an autonomous role, there is lots of support from the owners and other staff within the office, with flexibility to priorities and...


  • Upper Mount Gravatt, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in...


  • Upper Mount Gravatt, Australia Dr Martens Full time

    Established in 1901, Dr. Martens was recognised originally as a sturdy, durable work boot before being transformed in the 1960's, into an iconic fashion statement, synonymous with festival culture. The past six decades that have witnessed the brand's adoption by a diverse range of tribes, celebrities, musicians and free-thinking individuals - each subverting...

  • Executive Assistant

    6 months ago


    Upper Mount Gravatt, Australia u&u Recruitment Partners Full time

    The Client Our client is responsible for the overall management of the public health system in Queensland. The Role You will be providing high level administrative support to three Directors. Your day-to-day duties will consist of, but will not be limited to: Minute taking; and Distribution of papers. About You To be considered for this position, you...


  • Mount Gravatt, Australia LCA GARDEN CITY Full time

    Are you a qualified therapist that cares about your continued professional growth and has been wanting to take the next step in your career? This could be your perfect opportunity! We are seeking an Assistant Clinic Manager at our **Garden City** location. As an Assistant Clinic Manager with LCA **Garden City**, your role will be to provide expert hands-on...


  • Mount Gravatt, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About The Team**: Property looks after one of Australia's most...

  • Assistant Manager

    2 months ago


    Mount Gravatt, Australia Yo-Chi Full time

    Venue Leadership Roles Assistant Venue Leader Mt Gravatt Permanent / Full Time QLD - Queensland Join one of Australia's fastest growing brands! Competitive salaries, great culture, and free Yo-Chi! Enjoy work-life balance, career development and more! Calling all Hospitality and Retail Leaders! Ready to elevate your career? Say hello to exciting...


  • Upper Mount Gravatt, Australia CoVE Upper Mount Gravatt Full time

    **About Us**:CoVE Upper Mount Gravatt is a student-friendly co-living community located in Upper Mount Gravatt, QLD. This property is owned and operated by Aspen Group Limited. Aspen Group is ASX-listed and a leading provider of quality and affordable accommodation in the lifestyle, holiday and residential sectors. **Key Responsibilities**: - Assist with...


  • Upper Mount Gravatt, Australia Specialist Prosthodontics Full time

    **Specialist Prosthodontics - Specialist Smiles: Dental Receptionist/Assistant - Casual/Part Time/Full Time** An immediate opportunity is available for a team-orientated, highly motivated and exceptional Dental Assistant/Dental Receptionist at our Specialist Prosthodontics practice. We are located in a purpose built Specialist Dental Centre in Upper Mt...

  • Servizi Assistant

    7 months ago


    Upper Mount Gravatt, Australia Vacenti Full time

    **Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Part-time Servizi Assistant to join the...

  • Assistant Manager

    2 months ago


    Mount Gravatt, Australia Yo-Chi Full time

    Join one of Australia's fastest growing brands! - Competitive salaries, great culture, and free Yo-Chi! - Enjoy work-life balance, career development and more! Calling all Hospitality and Retail Leaders! Ready to elevate your career? Say hello to exciting opportunities with Yo-Chi - Australia's leading frozen yogurt brand! As an **Assistant Venue...


  • Upper Mount Gravatt, Australia Kids Dental and My Braces Full time

    Are you ready to embark on an exciting journey, stepping out of your comfort zone and diving into the dynamic world of dentistry? Join our passionate team at a thriving orthodontic and paediatric dental practice. We welcome individuals from diverse backgrounds who are eager to explore new career paths and make a meaningful impact in healthcare. **Key...