Customer Service Officer

About the Role

• Do you have a passion for customer service and want to work with a driven, supportive and fun team?
• Full time opportunity at our Coorparoo branch

At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Coorparoo team and offer the right candidate an exciting career in banking.

If you’re ready to jump in with both feet, then we want to hear from you

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

• • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

About you

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

• Previous customer service experience, preferably from the banking industry
• Contributor to a collaborative team environment
• Willingness to go above and beyond for your customers and colleagues
• Driven to take a personalised approach with every customer interaction
• "Can do" approach to all aspects of your role
• Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

About Us

With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks

Our Perks

• BUPA Corporate Plan
• Discounted financial products
• Employee Assistance Program (EAP)

How to Apply

To apply for this role please apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.