Homecare and Health Welcome Team Consultant

6 days ago

Mile End, Australia ACH Group Full time

Our customers are looking for consultants who can help them navigate the aged care home support program, assist in discussing and recommending appropriate services to keep them home and to provide a positive service and experience.

Due to continued growth in our Home Care Division, this is a great opportunity for the ideal candidate looking to put their outstanding customer service skills, administrative skills and problem-solving talents to the challenge whilst supporting our current and ever-growing new client base.

This is a full-time position based from our Mile End office.

What you'll do:

  • Provide a seamless customer experience to direct them to appropriate services.
  • Negotiate appropriate services within budgeted allowances.
  • Present with an empathetic, solution focused approach when assisting our clients.
  • Promote service options which will enhance Health and Wellbeing.
  • Actively support customers to better health outcomes via services utilising various funding streams.
  • Provide opportunity and advice about services to support customers to be independent, healthy, and connected to their community.
  • Sign up of Home Care Package for current and new ACH Group customers face to face in their home or via phone.
  • Work collaboratively within a team environment.

About you:

Our ideal candidate will have a strong customer service focus and will also possess:

  • The ability to deliver outstanding customer service, so the customer experience unsurpassed.
  • Understanding of Consumer Directed Care (CDC) and key principles desirable.
  • Experience in working within contract & regulatory requirements and organisational policy and procedures is desirable.
  • Sales experience/ solution selling techniques is desirable.
  • Exceptional communication and follow up skills.
  • Demonstrated proven experience in providing exceptional phone-based customer service.
  • Possess an ability to empower customers, listen and link customers to services.
  • Attention to detail, with strong documentation, administration, and organisational skills.
  • Intermediate computer and customer relationship management (CRM) literacy.

You will need:

  • Genuine care about supporting older people to live a Good Life.
  • A Police Check for unsupervised contact / vulnerable groups less than 12 months old at commencement.
  • Current drivers licence.

If you want to join our amazing team, we can offer you:

  • Career development with inhouse upskilling and external learning opportunities.
  • Friendly and inclusive culture, supporting diversity and employee wellbeing.
  • Free on-site flu vaccination program.
  • Financial advice for HESTA members, our preferred superannuation supplier.
  • Wellbeing program including free employee assistance program.
  • Recognition program acknowledging significant contributions.
  • Salary packaging to maximise your take home pay.
  • Discounted Corporate Membership - Health Insurance - BUPA.
  • Café and Coffee Barista on site

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax.  We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

How to Apply: 

Simply press 'Apply' now

Applications close: 10th July 2024

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

About ACH Group:

For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

  • Mental Health Manager

    2 weeks ago

    Mile End, Australia Adelaide Primary Health Network Full time

    **Introduction**: About Us Adelaide Primary Health Network (Adelaide PHN) is an independent, not for profit, primary health care organisation based in Adelaide. We aim to improve the health and wellbeing of the Adelaide community by coordinating and integrating health and community services and by working in partnership to identify local needs and create...

  • Allied Health Assistant

    2 weeks ago

    Mile End, Australia St Basil’s Homes (SA) Full time

    **28th February, 2024**: **About the company** *** Every day at St Basil’s in South Australia presents a new opportunity to create ways for our residents to live Well, their way, at any age. Providing care that goes over and above the expected is what really makes the difference; it’s what we do when caring for people who have spent their lifetime...

  • Allied Health Assistant

    2 weeks ago

    Mile End, Australia St Basil's Homes (SA) Full time

    28th February, 2024:About the company***Every day at St Basil's in South Australia presents a new opportunity to create ways for our residents to live Well, their way, at any age. Providing care that goes over and above the expected is what really makes the difference; it's what we do when caring for people who have spent their lifetime building families and...

  • Social Worker

    2 weeks ago

    Mile End, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 859806 **Location**: 5031 - MILE END **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Women's and Children's Health Network, Allied Health, Complex and Sub-Acute & Spiritual Care, 3D Health, Mile End (5031)**: - **Salary - Classification - AHP2 - Allied Health Professional L2 - $86,950 to $100,729...

  • Access Assistant Program Manager

    3 weeks ago

    Mile End, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 868249 **Location**: 5031 - MILE END **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Women's and Children's Health Network, 3D Health (Disability Services) Sub-Acute Care and Allied Health - Mile End 5031**: - **Salary** - **Classification - ASO5 - Administrative Services Officer L5 - $84,522 to...

  • Mental Health and Alcohol and Other Drugs

    3 weeks ago

    Mile End, Australia Adelaide PHN Full time

    We are currently seeking a dedicated and experienced Project Officer with a passion for primary healthcare and community wellbeing to join our Mental Health and Alcohol and Other Drugs team. The position is offered as either full-time or part-time (0.8FTE) and will have the flexibility to work from home 1 day per week post induction and training. **About...

  • Travel Sales Team Leader, Travel Contact Centre

    2 weeks ago

    Mile End, Australia RAA Full time

    **Join SA’s leading Travel Provider**: - **Permanent Full-Time position managing our Travel Contact Centre**: - **Famil travel opportunities - see the world!** **Your new opportunity** Reporting to the Regional Sales Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on...

  • Headspace Youth Mental Health Graduate Intern

    2 weeks ago

    Mile End, Australia Adelaide PHN Full time

    Part-time:_This exciting program is designed to offer graduates access to a comprehensive youth mental health training and development program. The program includes discipline-specific clinical supervision as well as 40 days of funded professional training._The Roleheadspace Port Adelaide provides free services to young people in the areas of mental health,...

  • Administration Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    Exciting opportunity to join SA's iconic RAA*:Permanent Part Time role based at Mile End:- Join a tight-knit team with a fun, inclusive and supportive cultureThe RAA is seeking a dedicated Vehicle Inspection Services Administration Consultant to join our Road Service Delivery team. As the first point of contact for Vehicle Inspection Services this role will...

  • Sales Consultant

    2 weeks ago

    Mile End, Australia Longridge Group Full time

    Security in a solid, stable organisation- $100k plus earning potential Provide space solutions for modern growing familiesDue to high demand for our products, we need to expand our sales team.With a strong commitment to great product, Atlas living is a leading provider of high-quality innovative space solutions designed to meet the needs of growing modern...

  • Travel Consultant

    3 weeks ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    Your new opportunity The travel industry is buzzing with excitement, and RAA is at the forefront as South Australia's leading Travel Provider. We're searching for extraordinary talent to join our team and become part of our success story. As the industry leader, we offer a unique and unparalleled opportunity for Travel Consultants to shine and thrive in the...

  • Showroom Sales Consultant

    4 weeks ago

    Mile End, Australia Plush Full time

    **Full-time and part-time positions available**: - **Uncapped commissions and generous incentives for top sales performers**: - ** Flexible weekend options** Plush is an Australian-owned and operated business, the first showroom opened more than 10 years ago and since then Plush has grown to become one of Australia’s most trusted retailers. Our...

  • Administration Consultant

    3 weeks ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA****: - **Permanent Part Time role based at Mile End**: - **Join a tight-knit team with a fun, inclusive and supportive culture** The RAA is seeking a dedicated Vehicle Inspection Services Administration Consultant to join our Road Service Delivery team. As the first point of contact for Vehicle Inspection...

  • Sales Consultant

    1 month ago

    Mile End, Australia Freedom Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day...

  • Travel Consultant

    4 weeks ago

    Mile End, Australia RAA Full time

    **Your new opportunity** The travel industry is buzzing with excitement, and RAA is at the forefront as South Australia's leading Travel Provider. We're searching for extraordinary talent to join our team and become part of our success story. As the industry leader, we offer a unique and unparalleled opportunity for Travel Consultants to shine and thrive in...

  • Showroom Sales Consultant

    2 weeks ago

    Mile End, Australia Plush Full time

    Plush is an Australian-owned and operated business, the first showroom opened more than 10 years ago and since then Plush has grown to become one of Australia’s most trusted retailers. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 100 showrooms throughout Australia and New Zealand. We pride ourselves on...

  • Mental Health and Alcohol and Other Drugs

    4 weeks ago

    Mile End, Australia Adelaide PHN Full time

    Adelaide PHN is seeking a **full-time **experienced and passionate primary health professional to join our growing Mental Health and Alcohol and Other Drugs team as an MH and AOD **Integration Coordinator**. **About Us** Adelaide Primary Health Network (Adelaide PHN) is an independent, not for profit, primary health care organisation based in Adelaide. We...

  • Travel Consultant

    2 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Current Vacancies Mile End, SA • ID: • Full-Time/Regular Your new opportunity The travel industry is buzzing with excitement, and RAA is at the forefront as South Australia's leading Travel Provider. We're searching for extraordinary talent to join our team and become part of our success story. As the industry leader, we offer a unique and...

  • Travel Consultant

    4 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Current Vacancies Mile End, SA • ID: 2676-465 • Full-Time/Regular Your new opportunity The travel industry is buzzing with excitement, and RAA is at the forefront as South Australia's leading Travel Provider. We're searching for extraordinary talent to join our team and become part of our success story. As the industry leader, we offer a unique...

  • Rac Call Centre Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    **Part-time permanent positions available, generous pay rates, great benefits**: - **Monday May 27**th** start date with extensive training provided in a fun, hard-working Road Assistance team**: - **24/7 rotating shifts, roster provided up to 6 weeks in advance** **Your new opportunity** Due to some exciting growth and internal movements at RAA, we now...