Data Center Customer Operations III
4 weeks ago
Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations IIIJob Summary
The Field Engineer works within our Data Centre's as part of the site team, or part of a 24/7 shift team. Providing our customers with highest standards of technical services and on site assistance as required, the Field Engineers are also responsible for providing first level support for facility alarms and issues, and performing housekeeping duties to ensure that the Data Centre is maintained in first class condition at all times.
We are looking for an enthusiastic person to become a valuable member of the growing Equinix family, to ensure the Data Centre is continually operating.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standardprocedure escalation requests
Ensures adherence to commit times within standard operating procedure
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment and cabinets;
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing andstandard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by followingstandard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training in a timely manner
May provide support to new hires
Qualifications
1+ years working experience
High School Certificate
A keen interest in data centres, IT, or engineering etc.
Strong Customer Service Skills
Ability to work effectively as part of a team is essential
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
-
Data Center Customer Operations III
1 month ago
Perth, Australia Equinix Full timeWho are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
-
Data Center Customer Operations III
1 month ago
Perth, Australia Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
-
Perth, Western Australia Precious Angels Learning Center, LLC Full timeData Center Technical Operations Engineer, Infraops DCEOAmazonPublished 09 May 2024Share this jobAustraliaFreelancerRole HighlightsProject ManagementProblem SolvingSMEElectrical EngineeringMechanical EngineeringChange ManagementCloudDataOperationsStreamInfrastructureReliabilitySustainabilityTroubleShootingSecurityTools, Libraries and...
-
Perth, Western Australia Precious Angels Learning Center, LLC Full timeData Center Technical Operations Engineer, Infraops DCEOAmazon Published 09 May 2024Share this job AustraliaFreelancerRole Highlights Project ManagementProblem SolvingSMEElectrical EngineeringMechanical EngineeringChange ManagementCloudDataOperationsStreamInfrastructureReliabilitySustainabilityTrouble ShootingSecurityTools, Libraries and Frameworks...
-
Perth, Western Australia Precious Angels Learning Center, LLC Full timeAmazon Data Center Technical Operations Engineer Location: Not specified Job ID: 18808 We are looking for a skilled Technical Operations Engineer to join our team at Amazon. In this role, you will be working in the Infraops Dceo Hii5 department.
-
Casual Data Center Technician
2 weeks ago
Perth, Western Australia RouterStack Full timeAbout Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you. Job Summary: PLEASE NOTE: You will need to be a...
-
Casual Data Center Technician
1 month ago
Perth, Australia RouterStack Full timeAbout Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you. Job Summary: PLEASE NOTE: You will need to be a...
-
Casual Data Center Technician
1 month ago
Perth, Australia RouterStack Full timeJob Description About Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you. Job Summary: PLEASE NOTE: You will...
-
Casual Data Center Technician
4 weeks ago
Perth, Australia RouterStack Full timeJob Description About Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you. Job Summary: PLEASE NOTE: You will...
-
Security Operations Center Analyst III
2 weeks ago
Perth, Western Australia Gallagher AU Full timeSecurity Operations Center Analyst III - Incident Commander Security (Information & Communication Technology) Gallagher is one of Australia's and the world's largest Insurance broking and risk management companies with over 35,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through...
-
Data Analyst
2 weeks ago
Malvern East, Victoria, Australia The Data Foundry Full timeCompany DescriptionWe are a customer-obsessed, "one stop shop" for all things data-related. We are deliberately narrow in our focus areas but we go deep in each of them. We provide solutions, services and training in the data strategy, data governance, data security, data management, data classification, data wrangling, data lake, data analytics, data...
-
Cert Iii, Diploma or Ect Casuals
3 weeks ago
Brunswick East, Australia East Brunswick Kindergarten Inc Full timeCert III, Diploma or ECT Casuals Posted by East Brunswick Kindergarten Inc on 26 Feb 2021 **Organisation** East Brunswick Kindergarten Inc **For Provider** East Brunswick Kindergarten Inc **Closing date** 10.06.2024 **Primary role** Certificate III Educator **Position type** Casual **Location** Brunswick East **State** VIC **About the...
-
Data Analyst
4 weeks ago
Malvern East, Australia The Data Foundry Full timeCompany Description We are a customer-obsessed, “one stop shop” for all things data-related. We are deliberately narrow in our focus areas but we go deep in each of them. We provide solutions, services and training in the **data strategy, data governance, data security, data management, data classification, data wrangling, data lake, data analytics,...
-
Cert Iii, Diploma or Ect Casuals
2 weeks ago
Brunswick East, Victoria, Australia East Brunswick Kindergarten Inc Full timeCert III, Diploma or ECT CasualsPosted by East Brunswick Kindergarten Inc on 26 Feb 2021OrganisationEast Brunswick Kindergarten IncFor ProviderEast Brunswick Kindergarten IncClosing datePrimary roleCertificate III EducatorPosition typeCasualLocationBrunswick EastStateVICAbout the Centre/ServiceOur community based center provides high quality education and...
-
AWS Data Scientist
2 weeks ago
Malvern East, Victoria, Australia The Data Foundry Full timeJob DescriptionAs a AWS Data Scientist, you will play a key role designing and implementing data science infrastructure, machine learning models, algorithms, and statistical analyses to extract insights from large datasets in the cloud. You will work closely with clients to understand their data needs and provide customised solutions using the latest AWS...
-
Data Solutions Architect
2 weeks ago
Perth, Western Australia Data Divers Pty Full timeData Divers is seeking a Data Solutions Architect who is passionate and curious about data, committed to always delivering value, invested in continuous learning, and excited to be part of a knowledgeable, forward-thinking team.About The Role Data Solutions Architects at Data Divers are responsible for: Providing thought leadership on how our clients can...
-
Data Solutions Architect
2 weeks ago
Perth, Western Australia Data Divers Pty Full timeDataDivers is seeking a Data Solutions Architect who is passionate and curious about data, committed to always delivering value, invested in continuous learning, and excited to be part of a knowledgeable, forward-thinking team.About The RoleData Solutions Architects at DataDivers are responsible for:Providing thought leadership on how our clients can...
-
Distribution Center
3 weeks ago
Perth, Australia Brennan Sourcing Pty Ltd Full time12 Month Contract - The Best DC Workplace Culture - Want To Love Your Job? A leadership role within a large scale DC servicing a leading national retailer is just within your grasp. Awesome team, great culture, and a nurturing environment that will help you sharpen your skills and build your career. - Reporting to the Distribution Center Manager, you will...
-
Senior Data Engineer
2 weeks ago
Perth, Western Australia Data Spree GmbH Full timeSelect how often (in days) to receive an alert: Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives. Work Location - Redcliffe WA (Relocation to Perth provided) Roster - Monday...
-
Senior Data Engineer
2 weeks ago
Perth, Western Australia Data Divers Pty Full timeAbout DataDivers is a dedicated consultancy for all things data and analytics. Our expertise spans data strategy, data platforms, DataOps, advanced analytics, data science, and building a data culture in our clients' organisations. We are exceptional problem solvers who turn data into real business insights.As a results-driven organisation, we are committed...
