Implementation Specialist

4 weeks ago

Pyrmont, Australia Domain Group Full time

Implementation Specialist - Sydney Office - Permanent Full Time

A great opportunity for a Implementation Specialist to play a crucial role in delivering our purpose as a dynamic digital marketplace. You will partner with our product and commercial teams to design, deliver, and support data solutions for our customers, ensuring a seamless integration and exceptional post-sales support. If you are passionate about leveraging data to drive business growth and deliver exceptional customer experiences, we would love to hear from you. Apply now to become part of our dynamic team and help shape the future of property-related insights and solutions.

Who are you?

The ideal candidate will…

Pre-sales customer support

Collaborate with solutions and sales team as part of the pre-sales discovery process where required as a technical Subject Matter Expert

Activation & onboarding

Ensure activation API and data solutions are successfully delivered

Provide support and advice through the test phase of our solution delivery

Provide customer training and implementation support as required

Post-sales support

Provide technical post-sales support (Level II) for our customers, working closely with internal

Domain product/tech/data teams to resolve as required

Track and report on customer technical issues

Stay informed about product changes or issues and ensure timely communication to the sales team and customers

Drive accountability for commercial and customer service KPI’s

Maintain technical and support materials for customer and internal purposes

Seek continuous improvement opportunities to improve our processes and workflows for external and internal customers

Special projects

You’ll often be involved in special projects, for example: automation of recurring data extracts, streamlining API usage tracking

Why join us? 

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

Discover your ideal work-life balance with our approach to flexibility – whether it's adjusted hours or making the most of working remotely and from our offices, let's chat about what works best for you;

First-rate parental leave and wellbeing policies;

Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

Who are we?

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers. 

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.


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