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Integration Engineer

4 months ago

Sydney, Australia Humanforce Full time

Description

Who are we?   

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, the Philippines and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.  

Who you are   

As an Integrations Engineer within our Revenue Operations team, you’ll play a pivotal role in boosting our sales and marketing efficiency, enhancing customer experiences, and driving revenue growth. 

You will leverage your skills in IPaaS platforms and API integrations to design, develop, and maintain scalable solutions that automate our processes and seamlessly connect our business systems. Your efforts will ensure the smooth flow of data across our customer lifecycle, powering smarter decisions and more streamlined operations. 

If you’re passionate about making systems work smarter, love solving complex challenges, and want to be part of a team that’s shaping the future of work, we want you on board.  

What you will do 

  • Design, develop and maintain and support the integration layer that underpins Humanforce’s Marketing, Sales, Finance and CX technology stack.  
  • Collaborate with other specialists within the operations team to deliver the evolving internal systems roadmap.  
  • Collaborate with business stakeholders to validate requirements and translate those requirements to new functionality.  
  • Assist with the roll out and day-to-day administration of the Humanforce business applications.  
  • Demonstrate new functionality during agile ceremonies.  
  • Troubleshoot and debug applications when required.  
  • Collaborate on unit and integration testing before launch.  
  • Conduct functional and non-functional testing in collaboration with the Technical Support Analyst.  
  • Work within defined security protocols and business procedures.  
  • Provide technical user support and training as required.   

What you’ll need

  • Developing and maintaining integrations between systems using IPaaS and other low-code tools such as Make, Zapier or similar.  
  • Experience with using APIs and Web Hooks to integrate systems along with an understanding of data types and formats (JSON/XML).  
  • Developing complex workflows using in-application tools.  
  • Logical, analytical, problem solving and creative thinking.  
  • High attention to detail  
  • Excellent time management with ability to work autonomously.   
  • Good communication and collaboration skills.  
  • All-rounder – willingness to perform a wide range of tasks as required for the success of a cross-functional business applications team.   

Some ‘nice to have’s

  • Experience working with any of the following systems:  
    • Marketing – HubSpot  
    • Partnerships – Crossbeam, Reveal  
    • Sales – SugarCRM  
    • Support – Zendesk 
    • Finance – Chargify, Xero, Billing Detective, Go-Cardless, Stripe  
  • Bachelor’s degree in information technology or equivalent. 
  • Understanding of agile methodologies. 
  • Experience providing end user training and support. 
  • Basic HTML/CSS.  
  • Developing and maintaining documentation.  

Our values   

  • We are bold   
  • We are all in   
  • We are customer obsessed   
  • We do what we say   
  • We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits   

  • A flexible working environment   
  • The opportunity to be part of a fast-growing tech company    
  • A focus on development with access to Go1 learning    
  • Paid parental leave and Quarterly Wellbeing Days    
  • Employee talent referral scheme (know great people, be rewarded)    
  • A fun and friendly culture working with passionate and talented people    
  • A work environment where you can genuinely improve the world of work  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant