Veteran’s and Families’ Case Manager

3 weeks ago

Caboolture, Australia Lives Lived Well Full time


Your opportunity

The Caboolture Veterans’ and Families’ Hub is our brand-new site dedicated to welcoming Australian Defence Force Veterans and their families. The Hub provides integrated support to current and ex-service personnel and families.

This is achieved by offering a multiservice suite for Veterans, which may include health and mental health services, well-being support, RSL-based advocacy, employment and housing advice, social connection, and access to counselling and support.

The hub is operated by Lives Lived Well, a not-for-profit organisation providing support for people in Queensland, New South Wales and South Australia with concerns related to alcohol and other drugs, mental health, transitioning from corrective services, veterans’ wellbeing, and gambling.


About the role

We are currently seeking a Veteran’s and Families’ Case Manager to join our team on a 12-month fixed-term contract, working 4 days (30 hours) per week. There is flexibility in your work days with Wednesday the only set day per week.

In this rewarding position you will conduct initial wellbeing assessments and develop individual plans for clients that are holistic and inclusive of support on aspects such as their transition from the defence force, employment, finance, housing, health needs, advocacy, family relationships, social connections, cultural reconnection as well as any other considerations identified.

This is a varied role where no day is the same. As we offer a drop-in service, your client appointments may vary depending on the demand on the service. Reporting to the Centre Manager, you will work as part of a small but impactful, collaborative team.


You’ll know that you’re leaving a positive wake when:

  • In collaboration with veterans and their families, develop individual wellbeing plans to support them achieve their needs, including follow up to ensure progress through these plans.
  • Ensure that veterans and their families have access to physical and mental health support using a stepped care approach.
  • Engage with local community service providers to facilitate uptake of veterans and their families to access support available within the community and to ensure participation in activities outlined in their individual wellbeing plans.
  • Hold group information sessions and undertake networking with external stakeholders.
  • Respond to any crisis support needs through initial response and appropriate referral to crisis support providers.
  • Provide access to first level financial advice, assistance, and guidance to help resolve immediate needs and work towards developing longer term goals.

The gross hourly pay rate for this role ranges between $41.52 to $49.65 per hour plus super. The salary on offer will be commensurate with the successful candidate’s skills, knowledge, and experience.


What you’ll bring

This role will suit a someone who is flexible and adaptable. You will be a self-starter and comfortable working autonomously but also be a team player and committed to our shared goals. You will have the ability to communicate openly and quickly build rapport with your clients.

To succeed in this role, there are some essentials you’ll need:

  • Minimum of a bachelor’s degree in social work, counselling, psychology, occupational therapy, or nursing.
  • A lived experience or experience working with veterans and their families and/or DVA programs and a knowledge of the issues facing serving and non-serving defence personnel.
  • Demonstrated experience in assessment, case coordination and case management with vulnerable people from diverse backgrounds (e.g., homeless, mental health, AOD, CALD including First Nations and/or people with disability).
  • Able to undertake initial screening activities and comprehensive bio-psycho-social assessments.
  • Knowledge of mental health, evidence-based interventions, and clinical practice.
  • Demonstrated ability to conduct a risk assessment (e.g., suicide risk and violence) and plan for safety accordingly.
  • Friendly, warm, relatable and a non-judgemental attitude towards others.


What matters most is that you’ll live and breathe our values, which means:

  • You are humble, human, and full of hope.
  • You show up and share.
  • You ask: Why not? And what’s next?
  • You leave a positive wake.

And while you support others, we’ll support you with some great benefits including:

  • An extra five paid leave days (pro rata for part time staff) per year to support your wellbeing and work-life balance.
  • Opportunities exist to participate in the local commemorative events.
  • Team building and team learning opportunities including professional supervision.
  • Be part of and actively contribute to developing the Hub’s program and initiatives. This is a great opportunity to be part of a rewarding and lasting relationship with our community.
  • Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centres across Australia, at a discounted rate.


Are you ready to imagine the possibilities? Here’s how to apply

Click ‘apply’ on SEEK or go to our LLW Careers page and submit your application.

For questions about the role or to obtain a position description, email recruitment@liveslivedwell.org.au


Applications close: Monday, 10 June 2024

In order to serve the diverse needs of our communities, we actively welcome applications from people of a diverse range of social, cultural and gender backgrounds, including First Nations Peoples. Confirmation of employment will be subject to candidate's possession of a Current Australian Drivers Licence, and Working with Children Check.

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