Customer Service Representative

4 weeks ago

Sunshine Coast, Australia Bluescope Full time

Job Description

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Sunshine Coast team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will support our branch by managing enquiries that come via phone and email and walk in customers to our retail space. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer.

What Will You Do?

Working with a friendly and inclusive team you will be a key contact for sales and service enquiries, this will see you: 

  • interact with our customers via phone and email managing quotes and queries
  • follow-up on quotations and inquiries converting these into sales opportunities
  • collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
  • nurture and grow relationships with customers to uncover new business and sales opportunities
  • continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With your positive attitude and willingness to grow and develop yourself in the role you will bring:

  • experience working in a customer service environment
  • high attention to detail and ability to complete multiple tasks simultaneously
  • a strong customer focus with the ability to resolve issues effectively and efficiently
  • a willingness to grow, learn and develop yourself
  • demonstrated computer competency including MS Office

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

  • create and deliver innovative solutions that drive transformation in our business
  • make an impact that really does shape the world we live in
  • keep growing through continuous learning and development opportunities
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday, 12th June 2024. 

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