Procurement Consultant – Claims

2 weeks ago

Brisbane, Australia Suncorp Group Full time

Procurement Consultant – Claims

  • Permanent role
  • Location Sydney, Melbourne, or Brisbane

About the role:

The role exists to deliver procurement support to the Suncorp Line of Business (i.e., Home Claims Customer, Commercial Property & Specialty Claims). This includes full lifecycle management for each relevant procurement category within Insurance Claims with a focus on source to contract activity and contract escalation and variation activity.

It involves deep supply chain, brand understanding, market intelligence, sourcing, negotiation, supplier relationship management, supplier development (including innovation and governance), risk management (e.g. including data security, privacy, outsourcing etc.), leakage monitoring, demand/consumption management and advice, analytics and automation activity, commercial acumen, ESG development and monitoring and a practical knowledge of contracts including contract development, execution, variation and dispute resolution.

Key Accountabilities:

Maintenance of Suppliers and Contracts

The role is responsible for using, and making improvements to, systems that:

  • Support the development of category management strategies for the relevant categories within Suncorp Claims
  • Analysis of supplier information including Suncorp spend on supplier, supplier revenue, profit, geographic coverage, capacity etc.
  • Manage contract terms and tenure including benchmarking activity
  • Contribute to achieving Claims Category benefits (i.e. including savings, service, customer satisfaction, ESG, innovation and continuous improvement targets)
  • Execute extensions, variations and terminations of legal instruments that meet stakeholders’ business needs
  • Monitor leakage indicators and propose viable solutions to category owners and business owners
  • Map and identify opportunities to improve demand management, process acceleration or automation opportunities etc.
  • Resolve supplier disputes that have been escalated by the business unit or are of a systematic or strategic nature
  • Design and implement sourcing solutions, including design and execution of commercial instruments such as contracts that meet all agreed business needs including SLAs, regulatory requirements and drive value for money solutions
  • Collaborate across the team and with stakeholders to deliver on team and Suncorp objectives

New Work

The role is responsible for using, and making improvements to, systems that:

  • Gather appropriate market and industry intelligence about relevant spend categories across Claims
  • Assess available intelligence, identify and propose new supplier/category management and/or sourcing opportunities for the most important categories including Motor, Property and Personal Injury.
  • Develop and propose procurement solutions for the resolution of business needs including reduction in Average Claims Cost, increase competition and improve customer outcomes
  • Support procurement programs of work for relevant categories
  • Develop strong collaborative supplier relationships which produce additional value for Suncorp
  • Understand supplier and business processes to optimise processes 
  • Assess all new sourcing work to determine the relevant roles for relevant business units and Procurement. This will involve an assessment of complexity, existing intellectual property, risk and other factors and relative ownership
  • Initiate, progress, deliver, execute and/or finalise initiatives, projects, tasks or work to optimise the outcome for Suncorp whilst collaborating with internal and external stakeholders and meeting the needs of Suncorp’s customers
  • Report on relevant key activities for the Department

Stakeholder Engagement

Actively and appropriately engage stakeholders, including:

  • Effectively collaborate and engage with key stakeholders such as business owners, suppliers, procurement, risk, technology, finance and legal teams
  • Develop strong supplier engagement and relationships with key suppliers which aim to provide competitive advantages to Suncorp and best in class claims outcomes to customers
  • Educate stakeholders about the Procurement operating model so that conflicts about roles and responsibilities are avoided.

About you:

  • Tertiary education is highly desirable, with Procurement & Supply Chain, Information Technology, Construction, Engineering, Data Science or Business or Commerce related degree. Desired
  • Experience in delivering quality outputs within tight timeframes within a standardised project management framework. Mandatory
  • Experience in large organisations with complex environments. Mandatory
  • Experienced and demonstrable commercial professional. Desired.
  • Experience in a centralised procurement/commercial environment providing services to a broad customer base. Desired.
  • Experience with or training in commercial negotiations. Desired.
  • Experience using VBA or similar to create macros and automate parts of the analysis process. Desired.

Key Capabilities:

Procurement (Beginner)

  • Experience in claims and dealing with suppliers
  • Negotiation skills demonstrated across supplier and internal stakeholders

Analytics (Intermediate)

  • Analytical business skills (e.g., MS Excel, Tableau or similar skills)
  • Displays financial / commercial acumen and seasoned business judgement
  • Demonstrate experience in understanding and extracting benefits out of value chains
  • Exhibit value chain analysis knowledge to assist the business meet their objectives

General Business (Intermediate)

  • Verbal and written communication skills – including communications to Senior Leadership Team (SLT) level as required
  • Time management skills and ability to manage a number of concurrent tasks with differing timelines and deliverables
  • Organisation skills and ability to learn and implement new processes, policies and approaches effectively and efficiently to deliver work and outcomes
  • Ability to cope with pressure, prioritise workload and meet agreed timetables, whilst demonstrating effective communication and behaviours (i.e. Suncorp behaviours)

Legal (Beginner)

  • Understand legal, regulatory, contractual frameworks in business and ideally for the Insurance industry
  • Experienced in formulating legal contractual documents and schedules under legal guidance

Logistics (Beginner)

  • Understand Asset Management principles including total cost of ownership
  • Understand the impact of Supply Chain structures and cost drivers

Governance and Risk (Intermediate)

  • Ability to assess an agreement, process or situation from a risk perspective and provide sound advice on mitigation strategies. (e.g. recognising data security, privacy and commercial risks)
  • Understand compliance requirements and ensure relevant structures and processes are adhered to avert any compliance issues for the group

Project Management (Intermediate)

  • Demonstrated commercial stakeholder analysis and management skills
  • Flexible and collaborative work style

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