Store Manager
3 weeks ago
Position Summary
At Lids, our Store Managers are the heart and soul of the Lids brand. These cap connoisseurs are dedicated to fuelling the passion for sports and fashion merchandise by meeting the needs of our loyal customers and casual shoppers alike. Our customers rely on our team to help them find and select products that represent their individualism, team pride and personal style. Working in our retail stores requires our Store Manager to provide an exceptional Lids experience to each and every customer, lead and inspire our retail teams to service excellence, execute meticulous product presentations and be a subject matter expert on our products and services.
Principle Duties and Responsibilities
Generate Sales
Produce sales gains, by providing customer service. Meet or Exceed Company Objectives in all measurable areas of the business. Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives. Adhere to current visual guidelines including proper merchandising, signage and store cleanliness. Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested. Ensure that all associates maintain a professional appearance consistent with company dress code policy.Control Expenses
Protect Company assets within guidelines of LIDS Retail policies. Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company. Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws. Open and close the store as required following the procedures per the Operations P&P Manual.
Additional Principal Duties and Responsibilities
Supervise Associates
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up. Recruit, develop, and train store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines. Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources. Encourage direct compliance of all store associates established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property. Performs work of subordinates, as needed. Communicate with employees at all levels of the company. Other duties as assigned.
Job Required Knowledge & Skills
Job Required Knowledge & Skills
At least one year related experience as a Store Manager within retail. Established ability to produce sales results, while minimizing loss. Proven leadership skills, with capacity to deliver training material and assess retention. Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner. Ability to operate a computer, as well as maneuver relative software programs. Ability to lift up to 20kg. Ability to climb a ladder and work with hands overhead. Standing required for up to 100% of the work time. Ability to work unsupervised. Ability and willingness to travel overnight for training and/or business meetings as required. Availability to work Tuesday to Saturday roster (Sunday and Monday off) – may include nights, weekends and some holidays based on the needs of the business. Ability to prove eligibility to work Australia.-
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