Contact Centre Agent
1 week ago
Join Our Team and Make a Difference in Patient Care
Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.
About the Opportunity:
We are growing our team based in Robina in response to a high demand for our services. We are searching for dedicated full-time customer service professionals who go the extra mile to ensure our customers have a seamless experience.
Key Responsibilities:
- As the first point of contact, primarily over the phone for our customers, you will support patients and referrers to book appointments and answer general enquiries. Additionally, you will manage patient referrals from our website and referring practitioners.
- High attention to detail and accuracy is a must to effectively book appointments to suit the customer needs and maximise efficiency across our clinics.
- Ensure our patients are fully prepared for their services, providing them with all the necessary information, such as arrival time, preparation for their appointment, cost estimates etc. Maintain accurate patient records, facilitate pathology and previous imaging records to enable seamless patient experience
About You
- You are customer focused driven, demonstrate empathy, care and compassion, as you find solutions for our customers, patients and referrers alike.
- A strong communicator, confidently interact with patients, referrers and colleagues to achieve the best outcome.
- You are tech savvy and can accurately work across our various systems. Experience with Radiology Information systems or Customer Management systems is a bonus.
- Resilient, can work under pressure and adapt to change quickly. Contact centre or medical administration experience is highly regarded
Working for Qscan Group offers you:
- A great team culture, where you will be supported to participate in personal and professional development programs.
- Competitive remuneration package with additional employee discounts.
- A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
- Access to our Employee Assistance Program to enhance your health and well-being.
- A range of employee benefits, such as paid parental leave and annual flu vaccinations.
If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team
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