Premium Services Executive Host | The Star Brisbane

4 weeks ago

Brisbane, Australia The Star Entertainment Group Full time

Are you our next rising star?   

Join our team as Premium Services Executive Host at The Star Brisbane.   

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.  

The Premium Services Executive Host, reporting to the Premium Services Supervisor, ensures all our Premium and VIP Guests have a positive and memorable experience that exceeds their expectations. 

A few of your responsibilities  

  • Greet and assist guests into the VIP/Premium rooms 
  • Assist guests with queries regarding VIP membership 
  • Host guest events 
  • Input bookings and accommodation for VIP guests 

What we will be looking for 

  • Proven experience within a Premium/VIP Guest Experience team is preferred, but not essential 
  • Exceptional interpersonal skills to build relationships with guests and internal stakeholders 
  • A passion for creating memorable guest experiences through everyday interactions 
  • Impeccable grooming and professional presentation in line with five-star service standards 
  • Ability to adapt communication styles to different audiences 
  • Willingness to learn and develop comprehensive knowledge of the loyalty programs  

About you 

The successful candidate will have previous experience in a customer service or guest related field and always ensure our guests are a number one priority. You will thrive on providing guests with an experience that exceeds expectations and go above and beyond for our VIP guests.  

Your role will be pivotal in shaping the success of our Gaming team at The Star Brisbane. Join us in making a difference.  

What can we offer you   

  • Complimentary buffet meal on every shift  
  • Uniform laundered and ready for you daily on property  
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays  
  • Discounted parking available in the city  
  • Up to 30% discounts across award winning restaurants and accommodation  
  • Supportive leadership team   
  • An organisation that values diversity, teamwork and being your best self  
  • Extraordinary growth opportunities personally and professionally  
  • Opportunity to work with elite professionals and assets  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

About us 

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.    

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.    

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.  

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.   

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.    

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.  

It's your move 

Make your next move by clicking the link below.  

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