Front End Supervisor

3 days ago

South Brisbane, Australia Costco Wholesale Full time
Costco Ipswich Full Time Position - 38 hrs per week Rotating roster which will include weekend work.

Position Summary

Supervises and participates in the daily operations of the Front end. Oversees employees, coordinates activities and upholds
standards of the Front End department. Promotes a high level of productivity and member service. Performs computer
duties for the register system controller. Maintains courteous member service at all times.
Job Duties/Essential Functions
• Develops, coaches, counsels, and directs Front End personnel
• Provides feedback to promote teamwork and accountability among employees
• Interactively monitors employee performance and participates in performance reviews as needed
• Works with the Front End Manager in employee staffing and maintenance; interviewing, hiring and reviewing
• Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures
and standards
• Determines the number of registers needed to reduce the lengths of member lines and maintain efficiency
• Coordinates employee tasks, timely breaks, and lunches
• Provides register change orders
• Resolves any issues with the checkout process; verifies prices, reprints member receipts, overrides register system flags to
enable a smooth flow of members through the registers
• Responds courteously to member complaints
• Maintains MPU accounting for all merchandise within MPU area
• Performs support duties for the Front End management team
• Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise
return audits, and oversees the Member Services employees as needed
• Follows through with and ensures employee participation in the Front End Manager’s plans for permanent/seasonal
staffing and marketing promotions
• Performs cashiering, boxing and other Front End duties as necessary
• Assists in other departments of the warehouse as necessary
• Provides and makes certain prompt and courteous customer service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
• Computer, printer, phone, calculator, cash register, 2-way radio, cash machine, pallet jack and step ladder.
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training:
Licenses/Certifications:
Experience/Skills:

Higher School Certificate or higher
First Aid & CPR (or willing to obtain)
Emergency Warden (or willing to obtain)
Supervisory, leadership or comparable experience
Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
Strong customer service, communication, interpersonal and organisation skills
Problem solving and critical thinking
Basic math skills

Other specific requirements:

Satisfactory Criminal Record Check

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