Reservations Supervisor

Our Client
Our client is a highly reputable organisation that prides itself on providing unforgettable experiences to customers throughout Far North Queensland. They offer a variety of services and activities, with a predominant focus on guest experience and satisfaction. As a leader in Australia's tourism industry, the company has a strong commitment to quality and environmental sustainability. An exciting opportunity has become available to join their Cairns team

The Opportunity
As the Reservations Supervisor, you will deliver reservations requirements through accurate and timely delivering of information, processing of bookings and ensuring the highest level of customer satisfaction at all times. You will be responsible for supervising the department, ensuring that all staff are continually working to a high standard and working as a team.

Some of your duties will include, but are not limited to:

• Maintain a high level of customer satisfaction by providing courteous and efficient assistance.
• Accurately process reservations, ticketing, and administration, ensuring the efficient flow of passengers.
• Uphold the confidence of agents, contractors, and visitors through accurate and up-to-date product information.
• Contribute to the financial success of the department by closing sales and managing payments and accounts.
• Lead by example and fostering a high level of team performance.
• Meet responsibilities related to workplace health and safety, privacy, and other general requirements.
• Supervise group reservations and central reservations functions.
• Train and motivate junior staff.
• Prepare rosters and staff requirements.

Your Skills & Experience

• Experience in tourism and/or reservations, advantageous;
• Professional, upbeat and energetic communication style;
• Strong people management skills;
• Ability to think on your feet and work well under pressure;
• Professional phone etiquette;
• Top-notch customer service skills;
• Ability to learn new systems quickly;
• Reliable and organised.

The Offer

• A permanent position, working in a fun and supportive environment;
• Working roster of Sunday – Thursday (Friday and Saturday off);
• Great company benefits including heavily discounted reef trips and subsidised accommodation at island resorts, extended to immediate family;
• Meet travelers from all over the world
• An extensive training program is also provided.

To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status. 

How to Apply:
To apply online, click ‘apply’ at the top of this page, or contact our designated Recruitment Consultant, Olivia Crump at olivia@cbcstaff.com.au for a confidential discussion.

At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility. All communication with CBC Staff Selection is managed in a highly confidential manner, and your details will not be shared with any future employer without your prior consent.

CBC Staff Selection – Redefining Recruitment
With over 35 years’ recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville region) as well as Regional Queensland.

Job Reference: 1487019/OC