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User Researcher II

7 months ago

Sydney, Australia Microsoft Full time

Overview

The Microsoft Azure Cloud Experiences team is looking for an experienced, motivated, and customer-focused User Researcher II to help impact Azure - the world’s computer. You will join a passionate team that strives to deliver customer=centric, data-driven, and elegant experiences for complex enterprise scenarios with high business impact. We believe in inclusive and accessible designs and deliver world-class experiences for modern cloud-based applications and services. Our team’s mission is to empower our developers and enterprise customers to achieve more.

This opportunity will allow you to learn from and grow in a vibrant global community of designers, researchers, content designers, design engineers, product managers and developers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications: 

Bachelor's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 6+ years experience working in product or service design and/or shipping production codE.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional / Preferred Qualifications:

Bachelor's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction,
OR related field AND 12+ years experience working in product OR service design and/or shipping production code OR Master's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 8+ years experience working in product or service design and/or shipping production code 1+ year(s) experience in research methods impacting both product direction and detailed experience design. 6+ years experience shipping production-ready code as a result of a collaborative process.

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Responsibilities

You will use sense-making and apply statistical analysis to distill data for a feature area, then share accessible insights that improve design and engineering processes for that feature area. You will begin to conduct research that defines the customer in order to inform product strategy for a feature area. You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements, including for D&I and accessibility. You will study the entire funnel to gain insights into user behavior. Specifically, you’ll use analysis to understand churn and the reason for a feature area. You will collaborate in cross-disciplinary research efforts. This will involve mentoring other disciplines, providing research tools, recruiting programs for research, and helping put on large-scale customer learning events. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect