Group Reservations Agent

4 weeks ago

Albert Park, Australia AccorHotel Full time
Job Description

Pullman & Mercure Melbourne Albert Park are seeking a passionate, adaptable and organised Group Reservations Agent 

About the Role

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.

As a Group Reservations Agent your key responsibilities will include: 

  • Management of group room blocks and rooming lists.
  • Handle group accommodation queries and special requests. 
  • Manage Hotel inventory with relation to Group Reservations.
  • Prepare group information and briefing for relevant Hotel departments.
  • Proactively seek and address feedback from clients and develop ongoing client relationships.
  • Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups. 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.


Qualifications

About you

  • A desire and commitment to building strong client relationships.
  • Excellent communication skills, using various channels to stay connected with internal and external teams.  
  • An eye for detail and efficient time management skills.
  • A desire for continued growth.
  • Experience in a hotel environment, and with hotel property management systems (Opera, Delphi) an advantage but not essential. 


Additional Information

Benefits and Perks

  • On-site car park available.
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse environment.
  • A friendly and supportive work environment.
  • Reward and recognition programs.
  • Mentoring and career development along-side experienced and dedicated professionals.
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you

We are unable to provide sponsorship for this role, so Australian working rights are required. 

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