Senior Claims Service Consultant Liability

2 months ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Claims Service Consultant - Liability | Sydney/Melbourne/Adelaide/Brisbane

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

You'll be responsible for

  • Management and strategic oversight for a complex portfolio of claims arising from Professional Indemnity, Employment Practices Liability, Directors & Officers and/or Public and Products Liability products with a focus on personal injury.
  • Providing superior customer service and communication with internal and external customers to build a network of professional relationships.
  • Managing and influencing stakeholders to promote alignment of claim strategies, develop and maintain strong working relationships and report on claim trends including significant losses.
  • Using your technical experience and knowledge to ensure that claims are managed in a timely and cost-effective manner and appropriate strategies and solutions are implemented and pursued.
  • Engaging with customers, intermediaries, and third-party representatives to influence the progress and negotiate settlement of a claim.
  • Engaging with service providers including solicitors, loss adjusters and investigators, managing compliance, critically analysing advice, and steering claims towards finalisation.

About you

  • Experience managing personal injury claims in the financial sector and/or public and products liability – preferred.
  • Tertiary qualifications in law, business, or insurance – highly desirable.
  • Experience background in workers’ compensation would be considered.
  • Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
  • Willingness to be a team player and participate in a collaborative and supportive culture.
  • Strong negotiation and conflict resolution skills with proactive mindset.
  • Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion.

What's on offer

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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