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Program Lead
4 months ago
The Program Lead Complex Care, reporting to the Program Manager, Volunteers, Consumers and Thriving Communities, will provide leadership and support across the Case Management, Care Finder, and Community Connections program areas within the Client Services portfolio. The incumbent will ensure high-quality client engagement and support services to individuals with complex care needs, fostering operational excellence and effective stakeholder relationships.
Key Responsibilities
Leadership / Teamwork
• Provide leadership, supervision, and support for teams to align with BHN's goals and objectives.
• Support the Program Manager in delivering presentations and formulating business cases aligned with the organizational strategic plan.
• Foster high-level operational relationships with clients, volunteers, and stakeholders to ensure service excellence.
Governance, Strategic and Operational Planning
• Provide high-quality information, analysis, and expertise to enable transparent reporting across the organization.
• Undertake program planning and develop program plans to support strategic objectives.
• Stay informed of relevant reforms and their implications for programs.
Service Delivery – Client Experience and Outcomes
• Support delivery of BHN's client-centered approach for all program areas.
• Ensure direct reports effectively deliver high-quality client outcomes and achieve program goals.
About you
• Leadership experience in multidisciplinary teams.
• Knowledge of best practices in assessment, care planning, and service delivery.
• Experience in program development, implementation, and evaluation.
• Well-developed interpersonal skills and ability to build effective relationships.
• Understanding of health legislative reforms.
Benefits about working at BHN
• Supportive team and mentoring.
• Easy and free all day street parking.
• In addition to your salary and superannuation, you can access the full not-for-profit $15,900 salary packaging benefits plus up to $2,650 Meals and Entertainment packaging benefits - salary packing new to you? Call to find out more information.
• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
• Enjoy the constancy and set hours within a community health environment, no more weekend or late-night
• Standard annual leave with the option of additional purchased leave. Monthly ADO for full time employees.
About us
Better Health Network (BHN) is a dynamic community health service with over 22 locations and a dedicated team of more than 800 professionals. Committed to delivering holistic health and disability solutions, BHN provides a wide array of healthcare, social support, disability, and welfare services tailored to meet the needs of diverse community members.
Join BHN in making a difference in the lives of our community members
Interested in this position and excited about joining a collaborative and supportive team? Apply now by submitting your resume and cover letter, describing where you are on your professional journey, and why you think this position would be a great match.
Please submit your resume and cover letter addressing the key selection criteria in the cover letter to Ian Symmons by COB 15th February, 2024.
Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check.
We are also an inclusive employer that values workforce diversity. We strongly support equal opportunity and encourage applications from all people including Aboriginal and Torres Strait Islander communities, those with culturally and linguistically diverse backgrounds, the LGBTIQ community, and people with a disability.
