Senior Production Support Engineer

3 weeks ago

Hawthorn East, Australia COLONIAL FIRST STATE Full time

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team
The IT Infrastructure division is charged with transforming CFS through end-to-end delivery of technology-enabled programs and projects. This role is part of the Production Management Team for EDGE (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer. As a senior support Engineer, you will ensure smooth functioning of the platform by correctly triaging, investigating and reporting potential defects encountered on the platform.

Your Responsibilities

  • Investigate and triage defects reported on the Edge platform.
  • Follow the incident management process for P1 and P2 incidents and drive them to closures.
  • Coordinate and collaborate with vendors to address incidents, service disruptions, and change implementation effectively.
  • Provide clear and concise communication for defect resolution timelines, solution etc.
  • Establish and manage a comprehensive knowledge base by creating and organising knowledge articles.
  • Collaborate closely with different teams to ensure smooth and effective communication with stakeholders, both internal and external.

Your Capability and Experience

  • Experience in collaborating with cross-functional teams to deliver technology features across multiple platforms.
  • Exposure to working in large and complex environments, including IT / business dependencies.
  • Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
  • Strong delivery partner management.
  • Experience in the Wealth Management or Financial Services industry desirable.
  • Experience in interacting with senior management.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

  • Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions 
  • Life Leave - 3 days per annum
  • Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
  • Access to 24/7 confidential support covering safety, medical and mental health services  
  • Additional leave day to celebrate your birthday
  • Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. 

Apply today and join us in helping Australians to achieve their financial freedom. 

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Wurundjeri Woi-wurrung land (Hawthorn East) 

  • Experience in collaborating with cross-functional teams to deliver technology features across multiple platforms.
  • Exposure to working in large and complex environments, including IT / business dependencies.
  • Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
  • Strong delivery partner management.
  • Experience in the Wealth Management or Financial Services industry desirable.
  • Experience in interacting with senior management.
  • Investigate and triage defects reported on the Edge platform.
  • Follow the incident management process for P1 and P2 incidents and drive them to closures.
  • Coordinate and collaborate with vendors to address incidents, service disruptions, and change implementation effectively.
  • Provide clear and concise communication for defect resolution timelines, solution etc.
  • Establish and manage a comprehensive knowledge base by creating and organising knowledge articles.
  • Collaborate closely with different teams to ensure smooth and effective communication with stakeholders, both internal and external.

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