Group Service Manager

4 weeks ago

Tamworth, Australia Kenway & Clark Full time

About the business

Kenway & Clark is a progressive locally-owned farm machinery business supporting farming communities across New South Wales and Queensland, through our network of dealerships in Moree, Inverell, Wee Waa, Gunnedah, Tamworth, Walgett, and Goondiwindi. 

With over 60 years of industry experience and product knowledge, Kenway & Clark are proud of our history selling quality products and providing reliable aftersales service to our customer’s farm machinery and equipment.

Winner of multiple Case IH Dealer of the Year awards, Kenway & Clark is a specialist in selling Agricultural and Construction machinery with a reputation as an industry leader in aftersales service and parts. The company offers an extensive range of new and used agricultural machinery from highly recognisable brands such as Case IH, Case Construction, K-Line, Kelly, Agri-Spread and Grizzly.     

Behind our success is a dynamic, intuitive, and committed workforce. A career with Kenway & Clark will open countless doors, leading to unlimited opportunities in Australian agriculture. Kenway and Clark is committed to fostering a positive and rewarding work environment for all employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.

Due to the recent acquisition of two more Case IH dealerships in Young and Cowra, we are seeking to employ a highly motivated Group Service Manager to be responsible for the branches in our Southern Region – Gunnedah, Tamworth, Young and Cowra.

About the role

The Group Service Manager - Southern Region will be responsible for proactively leading our Service Department function; from repair order management, customer relationship management and warranty deliverables, required to ensure robust commercial outcomes across multiple sites. The role has a particular continuous improvement focus, including developing systems and processes that will mitigate risk within the Service function, ensuring a high-level service outcome for both customers and the business alike.

This role will require the incumbent to work in conjunction with the Group Parts Manager – Southern Region, to drive a seamless delivery and repair timeline for our customers machinery and equipment. Paying particular attention to cost management across the Service department will be key to ensuring an acceptable absorption rate outcome.

You and your team will further develop the capability and competency of our technicians through the identification of training needs and mentorship of our apprentices across your region.

Key result areas in this position will include:

  • managing your regions reporting and planning in conjunction with your Northern region counterpart, including inputs required for the annual company-wide audit.
  • ensuring all customer/franchise interactions are structured, planned and driven, with our customers in mind.
  • pro-actively identify cost saving opportunities and initiatives through the effective use of analysis and reporting tools including assessing leave liability and time management practices.
  • a commitment to maintaining health, safety and security standards and principles, both within your own workplace and the identification of potential risks throughout Kenway and Clark.
  • managing and growing our industry partnerships, both supply-based and dealer-based.
  • preparing feedback and direction quarterly for our Service Department meetings.
  • preparing leadership team presentations for the CEO and CFO as required.
  • other tasks or responsibilities as required by the organisation, having regard to the incumbent’s skills, training and experience.

About you

To succeed in this role, you will have a proven Service background including multi-site management and appropriate leadership experience, ideally associated with the agricultural machinery industry.

With proven skills in understanding, analysing and further improving the Service performance across multi-site operations, it is important that you have, or can demonstrate:

  • a qualification; bachelor's degree; or diploma in a related field or appropriate certification, and/or significant experience in the agricultural machinery sector.
  • experience in leading and developing teams and driving improved performance.
  • well-developed analytical and influencing skills. interprets data and insight to formulate businesses decisions and opportunities.
  • diligence, good communication and an ability to quickly build a rapport to form strong ongoing relationships, through lateral thought, and openness to new approaches.
  • strong report writing skills.
  • solid communication skills, both written and verbal.
  • a robust background in creating and implementing processes that improve Service-related efficiencies including leading negotiations, in line with your Northern Region counterpart and other stakeholders within the company.
  • an awareness of and curiousness about trends and changes in the Agricultural industry; and uses this information to identify ways to leverage opportunities for the business.
  • a commitment to quality and detail
  • strong customer service skills with a focus on customer satisfaction.
  • exceptional time management skills and an ability to manage priorities well.

This Group role will require the successful candidate to travel regularly to each of the sites within their region to support the Service departments within them, so you must be willing and able to travel.

About the salary & benefits

An attractive remuneration package will be tailored to the knowledge, skills and demonstrated experience of the individual, and comes with the choice of location to be based out of across the Southern Region offices.  

Standard inclusions and other company benefits include:

  • company vehicle
  • mobile phone and laptop
  • a generous incentive program based on outcomes of annual KPIs
  • years of service rewards
  • relocation assistance available

If you meet the requirements of the role as listed above and are self-motivated, forward-thinking and reliable, with a passion for agriculture, we encourage you to apply for this exciting opportunity.

Join the Kenway & Clark team and make a difference in the lives of farmers and communities across our expanse of regions.

We wish to advise this position is open to persons who have a right to work in Australia only as we are not registered to sponsor visa holders.

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