Inside Sales Representive

Job Description

CloudGo is a digital consulting company that delivers business workflow outcomes. We are one of ServiceNow’s leading Elite partners across APAC, and due to our rapid growth, we need a highly motivated individual to join us as an Inside Sales Representative to grow our business in Australia.

 

This is a full-time role, based in Sydney but selling to customers across the A/NZ region, with a focus on building our commercial and enterprise pipeline and customer base on the Australian eastern seaboard. A background in selling services for SaaS platforms will be an advantage, as that will be your responsibility here.

 

Most of your work will be outbound: introducing CloudGo to existing ServiceNow customers, building relationships with ServiceNow and other key partners, and introducing ServiceNow to other net new logos. You will need to be comfortable calling on a range of stakeholders, from IT to finance, HR and customer service. You have probably come from an inside sales background so aren’t afraid of the work but want to grow into a field sales role to start building relationships and leading the strategy for specific accounts.

You have a solution selling or customer-centric selling background, with excellent written and verbal communication and influence skills, a history or exceeding sales targets, and a hunger to grow. You will be given direction on where you’re going, not an exact map and micro-directions on how to get there so you need to be comfortable with being a self-starter.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.   We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Your responsibilities will include: 

• To meet or exceed individual KPI’s based on outbound call volume, new meeting and opportunity conversion targets.
  
• Actively promote CloudGo’s ServiceNow solutions products and services to prospects, customers and partners via a range of channels.
  
• Follow up on leads generated from relationships, partnerships, trade shows, webinars, executive luncheons, website, email or other sources.
  
• Build and develop customer relationships with customers, prospects and partners.
  
• Handle entire inside sales process from lead generation to presentation to proposal, with support and coaching from your manager. You may need to work with some field sales reps to close deals, but you may own the entire sales cycle yourself.
  
• Develop and maintain in-depth knowledge of products and services, industry trends, and competition.
  
• Maintain current and accurate account and contact information, as well as lead and opportunity status and activity in our CRM
  

Requirements

• Minimum 2 years field sales or inside sales experience preferably in services for software or technology, focused on commercial and enterprise business
  
• Need a solid understanding of SaaS concepts and be comfortable discussing technology with customers
  
• Demonstrate effectiveness through weekly reports to track performance and results
  
• Be able to operate successfully in a rapidly changing, ambiguous and less defined environment.
  
• Outstanding time management and organizational skills.
  
• Demonstrated ability to be proactive and take the initiative to get things done
  
• Ability to manage multiple tasks at once (flexible and self-sufficient)
  
• Positive attitude, wiling to learn, self-motivated and persistent
  

Requirements
Investigate, document, and analyse key client organisational processes Work collaboratively with the project management team to determine required resources and create realistic timelines Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction Coordinate and execute client training Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc Contribute to the development of a strategic vision for product development and enhancement Design and architecture solutions in appropriate platforms Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements Providing advice to customers regarding industry best practices and process methodology Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance. Provides help to management, including hiring and training, and keeps control updated on team performance. Own a distinct aspect of project delivery Conduct training & workshops Basic requirements 5-7 years of professional experience Expert ServiceNow knowledge Sound JavaScript knowledge Openness to travel Tertiary education preferred Professional qualifications and education requirements Extensive work-experience in ServiceNow projects Integration project experience ServiceNow admin certification (CSA) ITSM Experience Excellent problem solving & communication skill Team lead & project management skill Embrace design thinking Additional preferred skills ITIL Foundation Certified ServiceNow certified application developer (CAD) ServiceNow certified implementation specialist (CIS)

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