Claims Consultant

4 weeks ago

Brisbane, Australia Gallagher Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Your Role

We currently have exciting opportunities to join our Fast Track Claims Team on a permanent full-time basis. We offer flexible hybrid working arrangements with WFH and working from our Brisbane CBD office.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

  • Be responsible for your own portfolio of claims
  • Manage the entire life cycle of the claims process end to end
  • Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service
  • Review and understand claim documents and reports to make coverage decisions
  • Liaising with government agencies, contractors, repairers and loss adjusters via phone and email to provide excellent customer service and expediate the claims to closure
  • Resolve complaints in accordance with company guidelines
  • Achieve monthly quality and productivity targets

About you

We’re interested in hearing from people who possess:

To excel in this role, you will be a passionate and proactive individual who thrives in a busy yet rewarding environment.

  • Minimum 2 + years Insurance experience. Motor or property claims experience desired but not required
  • Excellent interpersonal, spoken and written communication skills
  • PC literate – Database and Microsoft Office
  • Outstanding organisational and time management skills
  • A self-motivated individual with the ability to work autonomously

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

  • Flexible work arrangements – including WFH
  • Paid Parental Leave
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

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