IT Support Engineer

2 months ago

Sydney, Australia West Recruitment Full time

- Six figure base Salary on offer
- Hybrid WFH Policy
- Wynyard Location - Close to Train & Bus

Your New Employer

West Technology is currently partnering with a fast-growing Australian managed service provider. This boutique MSP has partnerships with a range of market leading tech providers and supports the latest technologies. Working with a large portfolio of diverse and interesting clients across various industries, this business continues to grow, hitting some impressive milestones along the way. Lead by a supportive and friendly leadership team, it is an exciting opportunity for the right person.

Your New Role

Due to the ongoing success and growth of this business, a requirement for a Senior Support Engineer has become available. This person will play a leadership role within the wider support team and will work closely with two ‘hands on’ Directors that are looking to develop future leaders as the business growth.
This role offers you the opportunity to work across a range of different client environments and offers exposure to some of the latest technologies in the market, enhancing your skillset in the process.

Some of the key tasks will include:
•Establish new customer relationships and nurture existing relationships.
•Project manage client projects such as new system implementations, migrations and equipment upgrades.
•Support the service desk team by providing guidance on workloads and handling issue escalations.
•Ensure that all complex issues are resolved by identifying root causes and providing a remedy.
•Ensure SOP’s are maintained by the team to ensure best in class service.
•Manage relationships with 3rd party vendors and solution providers.

Your Background

The ideal applicant will see themself as a true ‘techie’ who thrives when facing complex issues and has a passion for the latest and greatest gadgets and technologies. This person will bring substantial experience in the IT support industry, either within an MSP or from the client side, where you have honed your skills.

Other attributes include:
•Will hold a relevant IT qualification / Degree or comparable certification
•Has strong technical skills with O365, Veeam, Switches, Firewalls, VMware / Hyper-V environments & Cloud (MS Azure).
•Experience administering Windows Servers (DNS, DHCP, GP, DFS)
•Product certifications (ie: Microsoft / VMware / Cisco)
•Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethos.
•As this is a permanent position, we ask that all applicants are either a Permanent resident or Australian Citizen.

What’s in it for you?
•Six Figure Salary package
•Employer paid Certifications & Training
•Opportunity for growth & advancement.
•Great internal culture- Friendly and social
•Wynyard location- Close to Bus & Train
•Broad & interesting role – No two days are the same
•Growing organisation – presenting new opportunities

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