Venue Manager

3 weeks ago

Mudgeeraba, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Venue Manager, you will be a pro-active and enthusiastic individual who is an expert within leading a luxury venue. The successful applicant for this role will need to be dynamic, well presented, commercially savvy and pro-active to the needs of our guests and a real people person. In this role you will be responsible for the day–to-day operation of this luxury rooftop venue offering a unique crafted dining experience, including effective management of a dynamic team.

This is a fantastic opportunity where you will showcase your food and beverage leadership and customer service throughout our property at The Star Gold Coast.

A few of your responsibilities:

  • Work alongside the Assistant Venue Manager to recruit and develop team members
  • Ensuring RSA standards are met at all times
  • Team member rostering and ordering of essential stock for the venue
  • Ensuring all team members maintain cleanliness and organisation of the venue
  • Serving Food and creating and serving of alcoholic and non-alcoholic beverages for our patrons

What are we looking for:

  • Extensive venue management experience in high-end restaurants, executive lounges or bars
  • A hands-on operational approach and be passionate about developing your career within hospitality
  • Outstanding standards, professionalism, and a commitment to guest service
  • A passion for service – someone who loves to build rapport with your regular guests
  • Confidence to lead a large and diverse team (150+ TMs) that provides 24/7 service
  • A proactive approach to problem-solving and attention to detail skills are highly regarded
  • A transparent, thoughtful and consistent approach to team communications
  • Accreditation in Responsible Service of Alcohol

About you:

With your exceptional attention to detail and venue management background, you will take pride in ensuring an unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Food & Beverage up for success.

Your role will be pivotal in shaping the success of our team at Garden Kitchen & Bar at The Star. Join us in making a difference.  

What we can offer you:

  • A permanent, fulltime position
  • 30% staff discounts across our award-winning venues at all 3 of our world-class properties
  • Free meal on shift with a new menu every day
  • Lifestyle and wellbeing discounts
  • Career development, training, and courses via The Star Academy
  • Generous Paid Leave for primary and secondary carers
  • Excellent growth opportunities both personally and professionally
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

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