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Front Office Manager | 12 Month Maternity Cover Contract

4 months ago

Adelaide, Australia Hilton Hotels Full time

JOB DESCRIPTION

Front Office Manager

12 Month Maternity Cover Contract - $85,000 (+ Carparking, Phone and Dry Cleaning) 

We are seeking a dynamic and experienced Front Office Manager to cover a maternity leave for a duration of one year. The ideal candidate will have a proven track record in hotel management, exceptional leadership skills, and a passion for delivering unparalleled guest experiences.

Join the Team at Hilton Adelaide today 

Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof. 

Why you’ll love working for Hilton 

·         Access to the world’s best Team Member Travel Program with highly discounted rates.

·         Free carparking, within walking distance.

·         Monthly dry-cleaning allocation.

·         Discounts of up to 25-50% on products and services in participating Hilton outlets.

·         Comprehensive training and support for your new role.

·         Mobile Phone for work purposes.

·         Access to Hilton University training, offering more than 3000 learning programs.

·         Extensive range of career development opportunities.

Key Responsibilities

Oversee all front desk operations, including guest check-in/check-out, reservations, and concierge services.

Lead and motivate the Front Desk team to provide outstand customer service and exceed guest expectations.

Develop and implement strategies to optimise occupancy rates, revenue generation, and guest satisfaction scores.

Ensure compliance with hotel policies, procedures and standards whilst maintaining a safe and secure environment for guests and Team Members. 

Handle guest inquiries, complaints, and special request in a professional and timely manner, resolving issues to the satisfaction of all parties involved.

Manage all departmental objectives, work schedules, budgets, policies, and procedures. 

Collaborate with other departments heads to coordinate and streamline hotel operations, ensuring seamless guest experiences form arrival to departure.

Monitor the appearance, standards, and performance of the Front Desk Team members with an emphasis on development, teamwork, culture and brining Hilton's purpose to life.        

Manage all recruitment, training and development of the Front Desk Team.

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and receive ongoing training in policies and best practices.

Conduct regular department communications meetings to ensure team members are up to date with current policies, changes, products and hotel/company objectives

Qualifications

Front Desk Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Bachelor’s degree in Hospitality Management, Business Administration, or related preferred. 

·         Previous supervisory experience in Front Office within hotels, leisure or retail.

·         Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

·         Excellent leadership and communication and problem-solving abilities, with a customer-centric approach to service delivery.

·         Flexibility to work varying shifts, including occasional weekend and holidays as required.

·         Commitment to delivering a high level of customer service, whilst being accountable and resilient

Our Vision

“To fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all