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Climb Leader

2 months ago

Surfers Paradise, Australia Ardent Leisure Group Full time

Description

 

  • Join the extraordinary and iconic SkyPoint Climb team, leading Australia’s highest external building climb experience 270 metres in the sky
  • Deliver VIP treatment to customers with your outgoing and vibrant personality
  • Part Time 20 and Casual Positions available

SkyPoint Climb is Australia's highest external building climb at the top of the Q1 residential tower, with breathtaking 360-degree views of the Gold Coast region, SkyPoint Climb is a must-do attraction on the Gold Coast. Harnessed to a purpose-built safety rail system, our Climb Leaders guide our guests on an amazing 90-minute adventure up a 298-step staircase located on the outside of the building to the summit. Throughout the climb, our Climb Leaders photograph our Guests in front of the massive spire, capturing lifetime memories of their experience.

The role of Climb Leader is to deliver a high quality, high value and highly memorable ‘must-do’ experience that becomes a highlight for both locals and visitors to the Gold Coast - an aspirational experience that people talk about and recommend to their friends and family.

Duties will involve:

  • Greet, register and collect payment or tickets from guests;
  • Deliver verbal safety briefings prior to commencement of the climb;
  • Assemble and check all safety equipment prior to departure;
  • Monitor climber activities in order to ensure compliance with SkyPoint Climb safety practices;
  • Present information regarding the Gold Coast and its surrounds including icons, landmarks and history
  • Photograph Climbers at various points throughout the Climb, print and sell photos at completion of the Climb;
  • Move between various SkyPoint Climb and Observation Deck Guest Services roles as required based on the demands of the business.
  • Maintain a high level of product and service knowledge in order to explain and sell services, products and facilities to guests.
  • Keep up to date on current reservations, promotions & upcoming events
  • Generate sales through upselling, ad-ons and engagement to maximise per cap revenue and repeat visitation
  • Perform point of sale transactions including accurate cash handling and eftpos transactions in accordance with company policies and procedures
  • Perform cleaning duties and maintain venue cleanliness and hygiene standards

For your application to be considered it is essential that you:

  • Demonstrate an outgoing and friendly personality with exceptional customer service skills.
  • Previous experience in a Climb Leader or similar role is advantageous
  • Have the ability to relate to and converse with people with varying interests and cultural backgrounds;
  • Confident public speaker who is well spoken and enjoys talking in front of small groups of people;
  • Have highly developed problem solving skills and the ability to think on your feet;
  • Comfortable working at heights and working outdoors in differing weather conditions;
  • Safety conscious, with an exceptional eye for detail;
  • Physically fit with the ability to perform physically demanding work;
  • Able to demonstrate a good knowledge of Gold Coast history, attractions landmarks and icons;
  • Possess a current Apply First Aid and CPR certificate and a current Australian Work safely at Heights Certificate, or be willing to obtain qualification prior to commencement;
  • Flexible with availability across a 7 day roster, including weekends and public holidays.

Awesome Employee Benefits

  • Opt in to bonus incentive program paid quarterly
  • Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint
  • Access to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia’s biggest retailers (everything from fashion, to tech, and even your weekly grocery shop)
  • Laundered uniforms and onsite parking
  • Fun and exciting work environment with the best views on the Gold Coast

Part Time-20 and Casual positions available Part time (PT20) employment guarantees a minimum of 20 hours per week over a cyclic roster. It is a condition of PT20 employment that you must be available to work a minimum of 4 days within a 7-day work cycle, inclusive of weekends.  As a part time team member, you will accrue leave entitlements on a pro-rata basis. Part time team members are also given priority to rostered hours. Good availability and flexibility with working hours are essential. Shifts will vary ranging from early mornings, afternoons, late nights, weekends, and Public Holidays.  

If this sounds like the role for you, apply online now