National Scheduling Officer

12 hours ago

Mill Park, Australia Bodewell Community Care Full time

National Scheduling Officer - Bodewell Mill Park Office | Casual Role

Salary: Competitive Market Rates 

Benefits

  • Remuneration based on experience
  • Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
  • Paid Training and Development days
  • Reward & Recognition programs

Key Responsibilities:

  • Schedule services in a client centred and operationally efficient manner.
  • Provide day-to-day support for clients regarding changes to care services and address roster-related queries.
  • Liaise with internal and external service providers to manage care changes and update the database system accordingly.
  • Collaborate with Care Consultants to provide feedback on client care.
  • Identify and maintain relationships with community programs and resources for clients.
  • Analyse staffing hours to anticipate recruitment needs.
  • Actively participate in team meetings and program development initiatives.
  • Assist in efforts to increase client access to BWCC Home Care services.
  • Ensure compliance with organizational values, policies, and procedures.
  • Proactively contribute to creating a mentally safe workplace.
  • High volume of scheduling and rostering.

Essential Qualifications:

  • Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.
  • Experience in home care rostering preferred.
  • A diploma or degree in business administration, health administration, social work, or a related field.
  • Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.
  • Strong background in customer service, preferably in an office management or administration role.

Desirable Qualification

  • Familiarity with systems such as Carelink, Procura, or similar client management software.
  • Experience with invoicing and financial administrative tasks.
  • Proficiency in languages other than English can be advantageous.
  • Understanding of the aged care and disability sectors, including regulations and compliance requirements.

Skills & Attributes:

  • Effective communication and problem-solving skills
  • Organizational skills with attention to detail
  • Passion for making a difference
  • Respectful and team-oriented attitude
  • Understanding of diverse client needs

Ready to Make a Difference?

Join Bodwell Community Care and be a part of our mission to enhance the well-being of older adults in our community. Apply today

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