Concession Manager

1 month ago

Doncaster, Australia Bendon Group Full time


MYER x Bendon - partnering for growth.

Bendon Lingerie Concession has been present in MYER stores for almost two years and we're excited to continue on this journey of growth and success. We've learnt a lot along the way, and we know that taking the opportunity to develop our instore leadership model will ensure we develop and grow our teams, focus on a new level of service that will benefit both our people and our customers, as well as have a sharp view on the results.

To enable this, we are hiring for Concession Managers across our MYER store locations throughout Australia. You've clicked on the role for the Myer Doncaster Store.

At Bendon Lingerie, we are dedicated to transforming lives and empowering women. We have the incredible opportunity to impact women's confidence and well-being through our personalised service and expert fitting guidance. We're searching for passionate women who want to be part of something meaningful, who are driven to help others embrace their bodies and feel empowered.

This opportunity is for 38 hours per week, working Tuesday through to Saturday:

Tuesday: 9:00am - 5:30pm, Wednesday: 9:00am - 5:30pm, Thursday: 9:00am - 4:30pm, Friday: 9:00am - 4:00pm and Saturday: 9:00am - 6:00pm.

As a Concession Manager you will:

  • Lead, develop and empower an enthusiastic and dedicated team.
  • Lead and champion exceptional customer service in store.
  • Become BRA-FIT certified to ensure our customers receive the very best experience in our MYER stores.
  • Represent Bendon's values and vision of making all women feel confident and comfortable for life.
  • Focus on operational excellence through tasks such as loss prevention, processing of stock and exceeding KPIs.
  • Partner closely with the Regional Manager on store, region and companywide initiatives.
  • Implement Visual Merchandising in your Myer PAD to Bendon standards and guidelines.
  • Empower your team to keep up to date with training initiatives and opportunities for growth within our Bendon training and development programs.
  • Analysis sales data, reporting and rosters through Power BI and Ready Tech/Zambion to enable you to consistently improve performance, sales and optimization.
  • Be an advocate for Bendon's SEAMS approach, interact with customers to make them comfortable and confident in the process before, during and after a fitting.

To be successful you will need:

  • An ability to build rapport quickly and establish effective working relationships.
  • Exceptional customer service skills. 
  • Previous experience working in retail, with a proven track record of driving sales to achieve and exceed store KPIs and budgets.
  • Attention to detail, can-do attitude and ability to learn quickly.
  • Previous experience in a retail store management role, with concession experience is highly regarded but not essential.

Working for Bendon means:

  • We will immerse you in our culture of empowering women for life.
  • You are set up for success from your first day with our 12-week induction program designed to ensure you have everything you need to thrive.
  • You are rewarded and recognized every day with the team, customers and individual incentives based on KPIs.
  • You will be developed in your career with a growth plan and access to learning opportunities throughout the year.
  • We are committed to you reaching your goals and we're proud of our talent and succession program that will help you succeed in your goals.
  • Birthday leave.
  • Fabulous discounts at MYER, our stores and online.

Join us as we celebrate and uplift all women, embracing diverse body types and fostering a culture of empowerment. We are seeking enthusiastic individuals who understand the impact of personalised service and who are eager to share their expertise with others.



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