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Bathroom Life
4 months ago
Bathroom Life - Concierge - Richmond
About Bathroom Life
We pride ourselves in bringing customer's dreams to life. Whether embarking on a new home build or a renovation, we are there to provide our expertise & knowledge across world leading brands.
We Create Bathroom Happiness.
About the role
If you are looking for varied responsibilities and tasks within a fun and dynamic environment this is the role for you. With a recently renovated showroom and great team culture, we are looking for someone who is friendly, calm, and well presented to join our growing team.
As the face of our business, a positive attitude is a must, as is a high level of energy, enthusiasm and a genuine commitment to helping our customers and team members. Exceptional customer service, computer skills and an excellent phone manner is a must.
Are you ready to be the first point of contact for our builders, trades and homeowners as they navigate through the renovation journey?
Your day to day
- Working in a retail environment, every day brings a new adventure.
- First point of contact for all incoming enquiries – walk in customers, emails and phone.
- Meet and greet customers, making them feel welcome
- Embodying Reece values and service standards; helping guide customers through their Bathroom Life journey – understanding their needs
- Assist our Retail Consultants with administration including but not limited to product enquiries, developing quote, PowerPoint presentations, customer order management, payment processing, arranging deliveries, and logging aftersales cases
- Responsible for maintenance and ordering of branch stock items – brochures, commonly sold stock and showroom supplies
- Make refreshments for our customers and ensure all customers are being attended to
- Responsible for overall presentation and cleanliness of the showroom together with the branch team
About you
- Customer service, administration or hospitality experience
- Excellent computer and system skills
- Great communicator; in person, over the phone and in emails
- People person; strong interpersonal skills and love to meet new people
- Flexible, adaptable and calm under pressure
- Strong ability to multi-task and work to deadlines
- Must demonstrate initiative and enthusiasm
- Willingness to learn
- Team player
Our Perks
- Ongoing career development and learning opportunities
- Employee discounts
- Paid parental leave
Reece Group
Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same.
We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
