Underwriting Administrator

4 months ago


Docklands, Australia Link Group Full time

Overview
Ensure the accurate and timely processing of member transactions within agreed service standards.

Key Accountabilities and Main Responsibilities

  • Provide superior service to funds, members and key stakeholders meeting Service and quality standards 
  • Complete daily processing within required Service Standards.
  • Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role.
  • Process and complete all operations administrative including but not limited to: underwriting acceptances, declines, applications, member applications, correspondence, emails and follow ups
  • Proactively follow up receipt of underwriting documentation with members as required
  • Update insurance details in appropriate systems
  • Liaise with insurers and third parties to finalise additional insurance coverage as requested by members
  • Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business 
  • Quality review work to minimise rework of tasks and maintain high quality standards 
  • Complete all member transactions across funds as required 
  • Participate and complete pre and post system for enhancements on an as needed basis 
  • Communicate effectively with internal and external stakeholders to resolve enquiries 
  • Contact members as needed to successful complete requests 
  • Complete adjustments and investigations as appropriate and as instructed 
  • Actively participate as a member of the team providing support to other areas of the business as required 
  • Comply with all company policies, values and procedures 
  • Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business 
  • Participate as a positive member of the team by co-operating with others to achieve the team’s goals 

Experience & Personal Attributes

  • Comprehensive knowledge of superannuation legislation and administrative procedures (ideally a minimum of 3 years’ experience)
  • Accuracy and attention to detail
  • Sound understanding of financial information
  • Excellent investigative and problem solving skills 
  • Excellent communication skills, both verbal and written
  • Excellent organisational and interpersonal skills 
  • Excellent Word and Excel skills 
  • Ability to think laterally 
  • Experience in the financial services industry

Desirable Qualifications

  • RG146/ASFA qualification
  • Good understanding of relevant Superannuation legislation and industry knowledge


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