Cloud Support Engineer

2 months ago

North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time
ABOUT US

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?
First and foremost this is a customer support role – in The Cloud

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

Career development: We promote advancement opportunities across the organization to help you meet your career goals

Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call)

This role supports and focuses on our Networking services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS | Sydney, NSW, AUS

BASIC QUALIFICATIONS

- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)

PREFERRED QUALIFICATIONS

- Experience configuring virtual server environments
- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
- Experience managing full application stacks from the OS up through custom applications
- Experience configuring software-based Load Balancing solutions
- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
- Good understanding of security best practices
- Good understanding of distributed computing environments and methodologies
- Good Knowledge managing domain transfers, records and DNS security.
- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).
- Experience in monitoring IT services.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

  • Cloud Support Engineer

    3 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    1 month ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that...

  • Cloud Support Engineer

    3 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Senior Cloud Engineer

    2 weeks ago

    North Sydney, Australia Cover-More Full time

    Job Description Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with,...

  • Senior Cloud Engineer

    2 weeks ago

    North Sydney, Australia Cover More Group Full time

    Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel...

  • AWS Senior Cloud Engineer

    1 month ago

    North Sydney, Australia Talenza Full time

    Role Overview: As a Senior Cloud Engineer specializing in AWS, you will play a pivotal role in architecting, designing, and implementing fully public cloud environments. You will be responsible for leveraging your deep understanding of AWS services, particularly within a public cloud context, to drive successful migrations, optimize infrastructure, and...

  • Cloud Support Engineer

    2 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    2 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    In AWS Support ( every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads. You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting techniques. As you work with customers, you will apply...

  • Cloud Engineer

    1 week ago

    Sydney, Australia Deloitte Full time

    Job Requisition ID:  35826  Work in a highly innovative and transformative business Mentoring, growth and training – receive support and coaching to progress your career Preventive and supportive mental health initiatives Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to...

  • Cloud Engineer

    7 days ago

    Sydney, Australia PowerData Group Consulting Full time

    Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA, OffsiteSecurity Clearance: Must be able to obtain BaselineWorking arrangementsOffice locations are: Adelaide, Canberra, Goondiwindi, Griffith, Mildura, Murray Bridge, Wodonga. Our preference is for employees to be working within an MDBA office, we will consider other locations. The expectation is the need for...

  • Cloud Operations Engineer

    4 weeks ago

    Sydney, Australia West Recruitment Full time

    - Oracle & GCP environment- High Performing environment- Well Known & Respected BrandYour new companyWest Technology is currently partnered with an instantly recognisable brand that is a leader in their industry. An Australian brand at the forefront of the market with exciting projects coming up including a very large on-prem to cloud migration.Your next...

  • Cloud Engineering Manager

    1 week ago

    Sydney, Australia GBST Full time

    Posted: 21/05/2024 Closing Date: 23/06/2024 **Job Type**: Permanent - Full Time Location: Sydney Job Category: Information Technology GBST is a leader in providing technology to the growing financial services industry. We are investing heavily in the future of our organisation, our technology and, most importantly, our teams. We are looking a strong...

  • Cloud Engineer

    1 week ago

    Sydney, Australia Deloitte Full time

    Job Requisition ID: 35826  Work in a highly innovative and transformative business Mentoring, growth and training – receive support and coaching to progress your career Preventive and supportive mental health initiatives Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and...

  • Cloud Infrastructure Engineer

    1 week ago

    Sydney, Australia Ambition Full time

    Cloud Infrastructure Engineer Permanent role starting ASAPGlobal solutions team Hybrid working (1 day on-site per week) A financial services business seek a talented and motivated Cloud Infrastructure Engineer to join their IT team and play a crucial role in supporting BAU and delivering projects regarding migrations and deployments of their cloud services...

  • Senior Azure Cloud Engineer

    3 weeks ago

    Sydney, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportStrong focus on Azure cloud functions, features & operationsWork for a leading National Enterprise brand in the marketExcellent work flexibility and hybrid working on offerWorking in the...

  • Cloud Security Engineer

    1 week ago

    Sydney, Australia Talenza Full time

    About Us: My client are a pioneering media business dedicated to delivering innovative content and engaging experiences to their audience. With a presence in multiple media platforms, my client leverage cutting-edge technology to stay ahead of the curve. My client are currently seeking multiple talented and experienced Cloud Security Engineers to join...

  • Security Engineer, Cloud Incident Response

    5 days ago

    North Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    AWS is looking for a Security Engineer to join the Cloud Response team in Australia. The team manages the security and availability of AWS Cloud services. We operate on the ‘AWS’ side of the Shared Responsibility Model to ensure “Security of the Cloud” and to protect our customers. This role requires engineers to work tactically with both internal...

  • Senior Cloud Engineer

    1 month ago

    Sydney, Australia Onset Group Full time

    Job Description Senior Cloud Platform Engineer My client is a Financial Services Organisation, steeped in Australian History.  They are going through some really exciting changes in the business and technology is at the forefront They currently require a Senior Platform Engineer to join the team and take on the Mentorship of a number of Junior...