Team Leader Customer Service

4 weeks ago

Canning Vale, Australia APM Full time

About the Role 

This is an exciting opportunity for an experienced Customer Service Team Leader to join our fast-growing company. You will lead and inspire our service team to provide exceptional customer service experience for our participants.

At MyIntegra, Team Leader – Customer Service is primarily responsible for.

  • Lead and manage a team of customer service representatives to ensure high-quality service delivery.
  • Motivate the team to "use their knowledge and skills to achieve the shared goals" by setting clear objectives and providing regular feedback and recognition.
  • Create a result-focused, fun, and supportive team environment that encourages collaboration and innovation.
  • Ensure quality assurance and consistency is maintained by promoting best practices through ongoing coaching and development of team members while also ensuring NDIA and MyIntegra policies are adhered to.
  • Monitor the quantitative and qualitative achievements of the team and report back to internal stakeholders on performance metrics, identifying areas for improvement and implementing strategies for enhancement.

About You 

To be successful in this role you will need to have: 

  • Leadership Experience: prior experience in a leadership role in a Customer Service environment with a proven history of coaching teams and managing performances. 
  • Excellent oral and written communication skills with the ability to communicate effectively with customers and stakeholders.
  • Strong interpersonal skills with the ability to resolve conflicts and address challenges within the team.
  • Ability to think creatively and challenge normal business practices with a focus on continuous improvement.
  • Previous experience with Salesforce CRM (desirable).
  • Knowledge of NDIS (desirable).
  • Senior Secondary Certificate of Education or Tertiary Education Qualification (desirable).

About Us

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO accredited certification for the ‘Provision of Disability Support Services’ (ISO 9001:2015). We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

We Offer

You will be joining a strong and high performing team dedicated to making a different in our clients' lives. We also offer:

  • A hybrid work model (few days from office and few days from home).
  • A range of benefits including discounts major retailers, and corporate health insurance rates.
  • A flexible, supportive, and friendly team environment.
  • The opportunity to help people with disability live independent and fulfilling lives.
  • Ongoing training, career progression and professional development opportunities
  • An attractive salary.
  • Comprehensive Employee Assistance Program.

Application Process 

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference Please apply by submitting your résumé with a cover letter outlining why you’re the right candidate we are seeking.  

Successful applicants will be required to undergo a NDIS Worker Screening Check and Employment reference check.

MyIntegra embraces DIVERSITY and is an inclusive workplace. MyIntegra recognise the skills and attributes that people from diverse backgrounds bring to workplace and welcome and encourage applications from all ages and genders, the LGBTIQ+ community, Aboriginal and Torres Strait Islander peoples and people with disabilities.

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