Technical Solution Architect, CIWF

1 month ago

Sydney, Australia ServiceNow Full time
Job Description

What you get to do in this role: 

We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform. 

Key Responsibilities: 

  • Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms (i.e. Salesforce, etc), including CRM, ERP, Telephony, and other IT systems. 
  • Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows
  • Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience 
  • Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities 
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Think big but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
  • Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience. 
  • Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow. 
  • Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support. 
  • Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability. 
  • Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies. 
  • Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 
  • Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product. 

Qualifications

To be successful in this role you have:

  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required. 
  • Industry domain expertise in any of:  Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions. 
  • Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc. 
  • Strong Understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the financial services ecosystem. 
  • Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. 
  • Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. 
  • Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise. 
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. 
  • A passion to continually study new technologies and functionality and be involved in projects that push existing technologies' capabilities. 

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate



Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

  • Technical Solution Architect, Ciwf

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transformative ServiceNow Solutions ArchitectWe are seeking a visionary ServiceNow Technical Architect to join our team. As a seasoned expert in Salesforce Service Cloud, you will leverage your expertise to architect and implement best-in-class ServiceNow solutions.Key Responsibilities:Maintain skills/certifications on CSM (Customer Service Management)...

  • Technical Solution Architect, Ciwf

    1 month ago

    Sydney, New South Wales, Australia Servicenow Full time

    About UsAt Service Now, we're on a mission to make the world work better for everyone. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionWe're seeking a dynamic and experienced Service Now Technical Architect to join our team. As a key member...

  • Technical Solution Architect, CIWF

    1 month ago

    Sydney, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Technical Solutions Architect

    1 week ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    Shape the Future of Innovative SolutionsWe are seeking a highly skilled Technical Solutions Architect to join our dynamic team in Sydney. As a key member of our growing and forward-thinking team, you will play a critical role in designing end-to-end technical solutions that meet the business needs of our clients.About the Role:As a Technical Solutions...

  • Technical Solutions Architect

    6 hours ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Role OverviewA highly skilled Technical Solutions Architect is sought after by Ethos BeathChapman to join their innovative team. This senior role involves designing and delivering technical solutions, collaborating with clients to understand their business needs, and architecting tailored solutions.

  • Technical Solutions Architect

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job SummaryMICROSOFT INNOVATION HUB IS LOOKING FOR A TECHNICAL SOLUTIONS ARCHITECT TO HELP CUSTOMERS SOLVE THEIR BUSINESS CHALLENGES.As a Technical Solutions Architect in the Microsoft Innovation Hub, you will be working at the forefront of Microsoft innovation, helping customers create and implement a vision and strategy for their digital transformation....

  • Technical Solutions Architect

    3 weeks ago

    North Sydney Council, Australia Amazon Web Services Australia Pty Ltd - D81 Full time

    About the RoleWe are seeking an experienced Cloud Architect to join our Worldwide Specialist Organization (WWSO) Startup team. As a Cloud Architect, you will be responsible for helping Startups adopt AWS' EC2 offerings such as Graviton and Spot, among others. You will work closely with the WWSO team to develop and deploy programs that leverage AWS Field...

  • Technical Solutions Architect

    7 hours ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    Job DescriptionAt Pyramid Global Technologies, we are seeking a skilled Technical Solutions Architect to join our Data & Analytics practice. As a key member of our team, you will be responsible for designing and implementing solutions using Azure services and tools.This role involves participating in customer meetings and workshops, working on proposals,...

  • Technical Solutions Architect

    7 days ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    We are Woolworths Group, a global business with endless career possibilities. Our mission is to create better experiences together for a better tomorrow.OverviewWe're looking for a Technical Solutions Architect to join our team in Sydney. As a key member of our Mobile POS Solutions team, you'll play a pivotal role in overseeing the technical aspects of...

  • Technical Architect for Cloud Solutions

    1 week ago

    Sydney, New South Wales, Australia Microsoft Full time

    Microsoft is seeking a skilled Technical Architect to join our Innovation Hub team, located at our onsite facility. As a Technical Architect, you will be working at the forefront of Microsoft innovation, helping customers create and implement a vision and strategy for their digital transformation.This role offers an excellent opportunity to leverage your...

  • Technical Solutions Architect

    1 month ago

    Sydney, New South Wales, Australia Parlai Communications Group Full time

    Parlai Communications Group - Technical ArchitectThis is an exciting opportunity to join a technology leader working on innovative projects in Australia.The Technical Architect will join a small but high-performing engineering team delivering market-leading voice and video solutions to government and Enterprise customers as part of their Digital...

  • Technical Lead and Solutions Architect

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About Westpac GroupAt Westpac Group, we are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.Role OverviewThis role is a key part of the Unite Project, focusing on developing detailed technical solutions and providing technical expertise. As a Technical Lead and Solutions...

  • Technical Solution Architect

    7 days ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Role Overview">We are seeking a skilled Technical Solution Architect to join our team at Ethos BeathChapman.">About the Role">As a Technical Solution Architect, you will be responsible for delivering expert-level designs and digital user experiences that meet our client's objectives and goals.You will apply your knowledge of design thinking, combining user...

  • Technical Solution Architect

    3 weeks ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    About the RoleWe are seeking a highly skilled Solution Designer to join our dynamic team in Sydney.As a Solution Designer, you will play a critical role in designing end-to-end technical solutions that meet the business needs of the organization.Key Responsibilities:Design and deliver innovative, fit-for-purpose solutions across various platforms and...

  • Technical Solution Architect

    1 month ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    About the Role:We are seeking a highly skilled Solution Designer to join our growing and forward-thinking team in Sydney.As a Solution Designer, you will play a critical role in designing end-to-end technical solutions that meet the business needs of the organization.Key Responsibilities:Design and deliver innovative, fit-for-purpose solutions across various...

  • Senior Technical Solutions Architect

    7 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    We are seeking a highly skilled Senior Technical Solutions Architect to join our dynamic team at Westpac Group. As a pivotal member of our organization, you will play a crucial role in shaping the future of financial crime technology.About the RoleThe estimated salary for this position is around $120,000 - $180,000 per annum, depending on experience and...

  • Technical Solution Architect

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking an experienced Technical Solution Architect to join our team at Westpac Group.Key Responsibilities:Define and design high-level technical solutions to ensure reliable, stable, and operationally sound applications.Set standards, methods, and processes for developing quality applications with consistent, maintainable code.Apply...

  • Senior Technical Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking an experienced Senior Technical Solutions Architect to play a pivotal role in shaping the future of financial crime technology at Westpac Group.

  • Technical Solutions Architect

    4 weeks ago

    Sydney, New South Wales, Australia Secure Parking Full time

    About the Role:We are seeking a talented Technical Solutions Architect to join our Commercial team at Secure Parking.As a key member of our team, you will be responsible for identifying and recommending optimal car park solutions to our customers, working closely with our state commercial teams to gather customer requirements and develop tailored...

  • Chief Technical Solution Architect

    7 days ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Optus Seeks Experienced Senior ArchitectWe are seeking a skilled Senior Architect to join our dynamic Regulatory Projects team at Optus. As a key member of our team, you will be responsible for developing innovative technical solutions to address customer requirements and government initiatives.About the Role:Liaise with government agencies and internal...