Customer Service Manager

4 weeks ago


Townsville City, Australia Myer Full time

Job no: 941936
Work type: Permanent / Full time
Location: Townsville

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work .

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Be part of the Myer Townsville leadership team as the Customer Service Manager, lead Service & Selling teams to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments. 

  • Join the leadership team at Myer Townsville
  • Drive sales and lead team performance
  • Opportunities for succession planning and further development, locally and nationally

About The Role:

  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management 
  • Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
  • Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

About You:

  • Previous experience as a retail manager, area manager or similar 
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPI's
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Benefits to you:

  • Become a leader within one of Australia’s most-loved department stores
  • Career development and progression opportunities
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnighly rotating rosters to meet key store trading hours, including weekends and extended/peak trade.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

 


Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 21 Jun 2024 E. Australia Standard Time



  • Townsville, Queensland, Australia Myer Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....


  • Townsville, Australia Myer Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best....


  • Townsville, Queensland, Australia The State of Queensland Full time

    Department of Housing Northern Region; Service Delivery; Housing & Homelessness Services; Townsville As a valued employee in the Department of Housing, Local Government, Planning and Public Works, you will play a vital role in delivering a range of services that make a real difference to the lives of Queenslanders.Your role will support the department to...

  • Customer Service

    2 weeks ago


    Townsville, Queensland, Australia Mainfreight Full time

    The Role We have an exciting opportunity for someone to join our dynamic team at our Townsville branch, taking on the role of Administration Assistant and Customer Service. We are looking for a team player with a great attitude, the ability to multi-task, someone who strives to achieve targets and who is prepared to get in and get the job done. This is...

  • Customer Service

    2 weeks ago


    Townsville, Queensland, Australia McArthur Full time

    Join Our Team as Customer Service StaffExciting opportunity in the Event Management IndustryEngage in top-notch Customer ServiceWork in a dynamic Team EnvironmentAt McArthur, we are proud to partner with the leading ticketing company in Australia. We have a dedicated team of exceptional individuals working at a variety of events across the country, ranging...


  • Townsville, Australia O'Brien Glass Industries Limited Full time

     Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.  Our Townsville Service Centre are looking for an experienced Customer Service Coordinator with Administration experience to start ASAP and be able to hit the ground running!  Monday - Friday 12.00pm - 5.00pmMay be required to work some...


  • Townsville, Australia Lendlease Full time

    Start date: ASAPPay Rate: $41 - $50Causal roleThis role is located in Shoreline - Redland BayLendlease is one of the world’s leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees. In Australia, we have over 40 years’ experience in constructing,...


  • Townsville, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville on a permanent, full-time basis.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support....


  • Townsville, Queensland, Australia AMA GROUP AUSTRALIA Full time

    Gemini Townsville is home to a great mix of more than 20 staff, from ten-year veterans to keen apprentices, providing a welcoming and supporting team culture for everyone. Flexible work hours are available, along with good opportunities to develop your career and progress in the business.The site is fully equipped with a Car-O-Liner system, welders and...


  • Townsville, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville on a permanent, full-time basis.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support....


  • Townsville City Center, Queensland, Australia Lendlease Full time

    Start date: ASAPPay Rate: $41 - $50Causal roleThis role is located in Shoreline - Redland BayLendlease is one of the world's leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees. In Australia, we have over 40 years' experience in constructing, developing...

  • Customer Service

    4 weeks ago


    Townsville, Australia Achieve Group Full time

    Permanent Full time opportunity (9 day fortnight)Experience working in customer service or records management roles in large and diverse organisation.Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating...


  • Townsville, Australia Avis Budget Group Full time

    Description Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. About the Role In this...


  • Townsville, Australia McArthur Full time

    Customer Service StaffEvent Management IndustryCustomer ServiceGreat Team EnvironmentAs the staffing partner to the leading ticketing company in Australia, McArthur is fortunate to have exceptional people across the country working at events, from footy to cricket, soccer to rugby, Taylor Swift to Slash.We are looking for staff to complement our current team...


  • Townsville, Queensland, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. About the opportunityAs...


  • Townsville, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...


  • Brisbane City, Australia Drakes Supermarkets Full time

    Exciting Career Opportunity Dynamic growing company Potential for promotion Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The...

  • Customer Service

    2 months ago


    Townsville, Australia Mainfreight Full time

    The Role We have an exciting opportunity for someone to join our dynamic team at our Townsville branch, taking on the role of Administration Assistant and Customer Service. We are looking for a team player with a great attitude, the ability to multi-task, someone who strives to achieve targets and who is prepared to get in and get the job done. This...


  • Townsville, Queensland, Australia Queensland Full time

    Pharmacy Services Manager (Locum) - Queensland An exciting opportunity has become available for a Permanent Internal Locum Pharmacist with excellent professional service skills in Queensland to join our team on a full or part-time basis. This is the perfect role for a registered pharmacist that is looking to broaden their experience within a structured...


  • Adelaide city centre, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 816519Location:ADELAIDE BCJob status: Long Term ContractEligibility: Open to Everyone- Statewide Clinical Support Services SA Pathology, Adelaide:Salary: ASO5 $83,273 $92,614 (p.a.) + Superannuation & Salary Sacrifice Benefits:- Full Time, temporaryThe Manager, Customer Services is responsible for the efficient management of the day...