Customer Care Coordinator

2 weeks ago


Smithfield, Australia Michael Page Full time
  • Join a dedicated Customer Care team based in Smithfield

About Our Client

A global distributor and supplier with a vast inventory of over 750,000 industrial and electronic products. They have a strong focus on the customer experience. Based in Smithfield, the business was established in 1887.

Job Description

  • Manage customer inquiries and complaints promptly and professionally
  • Coordinate with internal departments to ensure customer needs are met
  • Maintain accurate records of customer interactions and transactions
  • Analyse customer feedback to improve service delivery
  • Contribute to team efforts to achieve departmental and company goals
  • Participate in customer service training's and workshops
  • Uphold the company's commitment to quality in all interactions
  • Keep abreast of developments in customer service best practices

The Successful Applicant

A successful Customer Care Coordinator should have:

  • 3+ years customer service experience preferably in the manufacturing sector
  • SAP ERP system proficiency is desirable
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Comfortable working in a fast paced team environment

What's on Offer

  • An attractive salary, estimated between $55,000 and AUD $60,000 per year plus superannuation
  • Comprehensive training and career development opportunities
  • A positive, team-oriented company culture
  • Monday to Friday 8:30am - 5:30pm
  • Office location: Smithfield (5 days onsite)
  • Parking available
  • Report into Customer Care APAC Manager

This is a fantastic opportunity to join a thriving company in the industrial industry. If you're a dedicated professional with a passion for customer service, we encourage you to apply for the role of Customer Care Coordinator today.



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