Customer Care Coordinator
2 weeks ago
- Join a dedicated Customer Care team based in Smithfield
About Our Client
A global distributor and supplier with a vast inventory of over 750,000 industrial and electronic products. They have a strong focus on the customer experience. Based in Smithfield, the business was established in 1887.
Job Description
- Manage customer inquiries and complaints promptly and professionally
- Coordinate with internal departments to ensure customer needs are met
- Maintain accurate records of customer interactions and transactions
- Analyse customer feedback to improve service delivery
- Contribute to team efforts to achieve departmental and company goals
- Participate in customer service training's and workshops
- Uphold the company's commitment to quality in all interactions
- Keep abreast of developments in customer service best practices
The Successful Applicant
A successful Customer Care Coordinator should have:
- 3+ years customer service experience preferably in the manufacturing sector
- SAP ERP system proficiency is desirable
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Comfortable working in a fast paced team environment
What's on Offer
- An attractive salary, estimated between $55,000 and AUD $60,000 per year plus superannuation
- Comprehensive training and career development opportunities
- A positive, team-oriented company culture
- Monday to Friday 8:30am - 5:30pm
- Office location: Smithfield (5 days onsite)
- Parking available
- Report into Customer Care APAC Manager
This is a fantastic opportunity to join a thriving company in the industrial industry. If you're a dedicated professional with a passion for customer service, we encourage you to apply for the role of Customer Care Coordinator today.
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